I booked a car on Turo for a special occasion, but the original vehicle was unavailable due to issues on their end. The replacement didn’t meet the original terms, and despite clearly stating I didn’t wish to proceed, I was still charged. It took nearly two weeks and several follow-ups to receive a refund for the trip, and I’m still awaiting reimbursement for Uber rides that were necessary only because of the disruption. The situation caused financial and emotional stress, and I’ve had to absorb losses due to miscommunication and misrepresentation throughout the process. While I appreciate the partial resolution, the overall experience left me frustrated and disappointed. I expected more accountability from a platform like Turo. Going forward, I’ll be using Enterprise, where I’ve consistently found clarity, professionalism, and reliability.