Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,158 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,158 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car owner moved the car from the spot where I parked and took pictures claiming I caused damage. The pictures I took show no damage. When I asked for clearer photos from both Turo and the owner I received no reply other than they were charging me $500 for the damage. A few weeks later they told me that the repair facility found over $1000 in additional damage.”

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Posted 4 months ago

“Turo agent jerry got a 1 review from me and he on purpose restricted my account for good after been with turo over 7 years with a 5 star review on file , what a joke agents they have specially when they barely speak english”

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Posted 4 months ago

“I had a reservation, the host canceled with a message to me. I called Turo because I still needed a vehicle. The rep I was speaking to told me he couldn't find a vehicle that met my needs. I found a vehicle myself and booked it, because I still needed the transportation or TOMORROW morning. I ended up getting a downgraded vehicle and still had to come out of my pocket for an almost extra $100. Mind you I made my initial reservation a month ahead of time. All Turo said was sorry, nothing we can do about that. The customer service sucks!”

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Posted 4 months ago

“My trip was cancelled less than 48 hours by the host . His excuse was his insurance no longer covered his car to use on Turo. This guy had 47 reviews so I feel certain he’d been on Turo a long time. My feeling is that I booked this trip 4 months ago and the demand in Tennessee in the fall is high so he got more money for it somewhere else & cancelled on me. Now there are only 2 vehicles that seat 8 passengers in that city and they are $400-1100 more. Turo is doing nothing at all about this. They offered no help at all. Two hours on the phone today and they basically said too bad so sad! Pay more or go elsewhere. Airbnb would never do this to a customer. The host would also be banned from using their platform for such a sorry excuse. I’ll never use Turo again! It’s just too sketchy relying on someone else’s car and now I know they don’t care about the customers getting stuck like this!”

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Posted 4 months ago

“The most anemic and ineffective customer service I’ve encountered in years. Unable to comprehend the CSR due to heavy foreign accent. “No American person here.” And refusal to speak with supervisor, three times. Chatbot was ridiculously incompetent and ineffective. Hoped for more. A very disappointed repeat customer happy to take business elsewhere.”

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Posted 4 months ago

“Yes I had multiple bad experiences with Turo. They were once a good solution but lately this year has been terrible overcharging me multiple times. $200 has been taken twice they say it’s a new policy, but never stated that policy and it took several days to get my money back. They kept giving me the run around. Horrible service! Horrible customer service! Horrible customer support! May this business shutdown! And they made my acct go into the negative which my bank charged ME for.”

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Posted 4 months ago

“I’m not sure how they manage their screening process, but it felt like they considered factors such as color, religion, and ethnicity. I signed up, and without any explanation, my account was restricted immediately after I completed the application. This strongly suggests that ethnicity may play a role in their registration process—otherwise, there’s no logical reason for such action. At the very least, they should show respect by providing a clear reason. Unfortunately, this approach is highly unprofessional. That said, rental car agencies are everywhere—there’s no need to deal with a company that hides behind unclear policies and rules. My advice: stay away from this service. Their mysterious policies could easily lead to bigger problems when returning a car. If they lack transparency during the registration process, one can only imagine how poorly they might handle more important matters.”

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Posted 4 months ago

“Rented a car air conditioning not working was 80 degrees outside the owner took the car on the third day for repairs as it was the weekend on Monday he took car for the whole day returned with air conditioning not working when I complained to Turo they replaced the car than the owner turned around and charged $86 to my cc for gas when I put only about 100 km on it he had it used all the gas and charged me customer service did nothing I had to dispute with my cc never again I used the service 6 times with other hosts no issues but when you have one good luck and when I checked checked regular rental places I could have gotten a new vehicle $100 less for the rental period save yourself money and headache and use a regular rental car company”

Turo 1 star review on 24th September 2025

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Posted 4 months ago

“My experience with Turo was not just disappointing; it was a masterclass in how a company can fail its customers. I am now being threatened with collections for a damage claim that arose directly from a host's negligence and Turo's refusal to acknowledge its own policies. Here are the facts: I Followed the Rules: Shortly after check-in for my trip in Canada, but before actually driving the car anywhere, the car's tire pressure maintenance light came on. I did exactly what a responsible renter should do: I immediately took photos of the dashboard warning and the specific tire with low pressure, and instantly messaged the host to report the safety issue. The Host Gave Unsafe, Negligent Instructions: According to Turo's own policies for Canada, if a guest reports a tire issue, the host is supposed to instruct the guest to call Turo's roadside assistance (1-888-391-0460). My host did the opposite. They told me to simply put air in the tire and continue driving. I followed my host's instructions, trusting they were acting in good faith. The Inevitable Outcome: Upon returning the car, the host "discovered" a nail in the tire and filed a damage claim against me for a brand new tire, claiming it was damage I caused. The reality is that the tire pressure light I reported pointed to a pre-existing slow leak. Turo Claims Ignored All Logic and Evidence: I presented my case to the Turo Claims department, providing the timestamped messages and photos proving I reported the issue and was acting under the host's negligent instructions. I cited Turo's own policy that the host violated, including the fact that the owner waiting until after the review period to file a claim, which was also against Turo's policy that all damage claims should be filed "No later than 24 hours after the trip." Their response was a slap in the face. A claims agent named Alonso ignored the entire substance of my argument (the host's negligence, the violation of safety protocol, my immediate reporting) and instead dismissed my evidence on an absurd technicality: my pre-trip photos were taken 20 minutes after the trip "officially" started. This had absolutely nothing to do with a tire pressure light that came on during the trip, was present upon receipt of the car, and was immediately reported. Turo has now reinstated the invoice and threatened to send me to collections if I don't pay for a new tire WITHIN 24 HOURS. Conclusion: Do not rent from Turo believing they will protect you. My case proves that even if you meticulously document everything and follow the rules, they will ignore clear host negligence and side with the vehicle owner. They will use irrelevant technicalities to invalidate your evidence and hold you financially responsible for pre-existing issues and the consequences of unsafe instructions from their hosts. This platform is a massive risk for renters.”

Helpful Report

Posted 4 months ago

“We’ve been hosting on Turo for several years and currently manage a fleet of four Teslas in Austin. What started as a promising partnership has become an incredibly frustrating experience, and over the last year host support has fallen off a cliff. Here are just a few of the ongoing issues: Insurance claims go nowhere. Even when we submit everything on time and provide Tesla’s official documentation, Turo delays, ignores us, or hides behind technicalities until they can deny the claim. We’ve spent weeks chasing “escalations” that never happen. Revenue is taken away. Guests have been able to damage our cars, still use them for their full reservation, and then somehow walk away with almost a full refund—directly out of our earnings. Turo always sides with the guest, no matter what evidence the host provides. False reviews stand. Guests can post inaccurate or retaliatory reviews that hurt our reputation, and even when we prove the claims are false, Turo refuses to remove them. Their policies are applied inconsistently, always to the host’s disadvantage. System failures punish hosts. The app has failed to notify us of reservation changes, leaving us scrambling. Instead of accountability from Turo for their broken system, we face the threat of penalties and refund losses. This isn’t just inconvenient—it’s devastating for hosts like us who run a real business. We’ve invested in multiple vehicles, kept them meticulously maintained, and gone out of our way to accommodate guests. In return, Turo has shown a pattern of neglect, indifference, and outright hostility toward hosts. The emotional toll is real too. We no longer feel like partners with Turo—we feel exploited. Every interaction leaves us wondering what new way Turo will find to strip revenue from our work, ignore our claims, or undermine our reputation. Bottom line: Turo has become a one-sided platform where guests are empowered to exploit the system and hosts are left unprotected. If you’re considering becoming a host, be prepared for stress, financial loss, and zero meaningful support.”

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Posted 4 months ago

“We had a terrible experience with Turo as hosts. A guest (Kate Johnson from Boise, ID) returned our Subaru with a completely cracked sunroof that required a $1,200 repair. We followed Turo’s damage claim process exactly: we uploaded clear pre- and post-trip photos within the required timeframe. Despite this, Turo denied our claim because the photo metadata didn’t come from the same phone. I had recently upgraded my iPhone, so the metadata didn’t match — but nowhere in Turo’s damage claim policy does it state that photos must come from the same device. Their policy only says hosts must upload photos within 24 hours, which we did. When we tried to escalate, customer service was dismissive and told us it wasn’t possible to speak with a supervisor. We were essentially told “too bad,” leaving us stuck with a $1,200 bill caused by a guest. This feels deceptive and unfair to hosts, since Turo is enforcing hidden rules that are not published in their policies. If you are considering hosting on Turo, be aware that their “protection” is not guaranteed — they can deny your claim on technicalities you could not have known about.”

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Posted 5 months ago

“As a host Turo give us 1⭐️ for each guest that doesn’t rate their trip. Host is not at fault for guests not rating their trips.”

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Posted 5 months ago

“Turo cancelled my rental commitment 3 days prior to my arrival due to "safety concerns". The link they provided to get another car doesn't work and the link to customer service says "Permission denied." The email also states that I will be refunded in 24 hours. We will see, otherwise I will have my credit card company pursue further. Worst rental experience ever. Don't go there!”

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Posted 5 months ago

“Turo makes it clear they stand by the customer first, no matter what. As a host, I’ve dealt with renters smoking in my car, causing damage, and returning it whenever they felt like it — and Turo let them get away with it all. Instead of protecting the people who provide the cars, they let customers walk all over hosts with little to no accountability. If you’re considering hosting, be prepared to take on all the risk while Turo looks the other way.”

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Posted 5 months ago

“We declined their accident coverage, assuming our regular car insurance would cover any problems while driving their car. We were wrong. Not only won't our insurance pay for the hefty damages from a minor fender bender, but the credit card company we used to pay for the rental declined it, too. They BOTH said, if it had been a regular car rental company they would have paid. Now we're stuck with paying $10K ourselves. I wish we had just spent a little extra and used a reputable, normal car rental.”

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Posted 5 months ago

“Turo takes $ from the host for “insurance” and then they also take $ from the renter for insurance and then when something goes wrong they don’t want to pay fairly… they are double dipping and then not paying fair when things go wrong. This is unethical. One of my cars got in an accident and found out many body shops will not work with Turo because they are not fair. The guest paid for the highest insurance plan with Turo - but I’m ending up going through his “personal” insurance because Turo insurance is a joke at a very high price. I’ve called twice trying to get my car towed to a body shop and it’s still hasn’t been done…. I also had a jeep where the guests took it off road and admitted it in turo message. its “prohibited”. I also sent the guest a friendly reminder when the trip started- they still took it off road. Turo wouldn’t do anything about it ~ no violation fee ~ so basically they can take it off road. Both my vehicles are off and I won’t use them again for hosting.”

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Posted 5 months ago

“Customer service is bad, they denied me from renting and I have perfect driving history nothing bad on credit”

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Posted 5 months ago

“Title: Terrible Experience – Avoid if You Value Your Time and Money I had a really disappointing experience using the Turo app. I booked a vehicle for 3 days and paid in advance. Due to a minor delay, I arrived about 30 minutes late to pick up the car at Vancouver airport. Instead of being understanding, the host completely refused to hand over the car. No flexibility, no alternate arrangements—nothing. I had reserved and paid for this car in good faith, but the host clearly had no intention of cooperating. To make matters worse, Turo's customer support was absolutely useless. They offered no real help or resolution, leaving me stranded at the airport without a vehicle that I had already paid for. This experience felt like a scam, and the lack of accountability from both the host and the app makes it even worse. I won’t be using Turo again and strongly advise others to think twice before trusting this platform.”

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Posted 5 months ago

“If I had read the reviews in advance, I might have been more aware of the issues others experienced. Thankfully, MADACOVI.CO took my complaint seriously and responded promptly and professionally. I received a full refund last week, which was a huge relief and a clear indication that MADACOVI.CO, Team is committed to customer satisfaction and accountability”

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Posted 5 months ago

“Title: Willful Misrepresentation & Bad Faith - A Warning to All Consumers Rating: ★☆☆☆☆ (1 Star) Subtitle: Turo does not sell insurance. They sell a false sense of security to avoid paying claims. I am writing this review to warn every potential customer about Turo's deliberately deceptive business practices. My experience was not just poor customer service; it was a masterclass in bad faith and misleading advertising. The Deception: From the moment you book, Turo uses the language of insurance. They offer "protection plans," ask you to choose your "coverage level," and explain "deductibles." As a consumer, you are led to believe you are purchasing a regulated insurance product for peace of mind. THIS IS A LIE. Turo's "protection plan" is an unregulated, worthless contract designed to deny claims. I purchased what was marketed as a top-tier plan, believing I was fully covered. The Bad Faith: When I needed to file a claim for legitimate vehicle damage, Turo's machine of denial sprang into action. They did not conduct a fair investigation. They ignored evidence, sided with their host without justification, and then presented me with an inflated bill for thousands of dollars. Their process is designed to frustrate and intimidate you into paying. They operate in a regulatory gray area they created for themselves, ensuring you have no recourse through traditional insurance channels. The Resolution: After being stonewalled by Turo, I reported them to the California Department of Insurance. The CDI's response was clear: "...there is no applicable insurance policy at issue here..." The state regulator confirmed that Turo is not selling insurance, despite marketing itself as if it does. I am now taking Turo to small claims court to recover my losses. I have also filed complaints with the California Attorney General and the FTC for deceptive business practices. Final Warning: Do not be fooled by Turo's slick app and marketing. You are not buying a protected rental. You are entering a high-risk agreement with a company that has built its business model on avoiding accountability. The few dollars you might save over a traditional rental company are not worth the thousands of dollars of risk you are accepting. My advice: Use a licensed, regulated, and legitimate car rental company. Your financial security is not worth gambling on Turo.”

Helpful Report

Posted 5 months ago

Turo is rated 1.3 based on 1,158 reviews