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Turo Reviews

1.3 Rating 482 Reviews

7 %

of reviewers recommend Turo

Company Reviews

1.3

Based on 482 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Turo 1 star review on 10th May 2024

Turo 1 star review on 10th May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rented for the first time. Customer brought my truck back who clearly smoked (marijuana) in it. They cleaned up the evidence but the smell is nauseating. I reported it to Turo with proof of ashes in the truck, and reporting the smell. They told me they can’t Do anything about it, regardless of having a non smoking policy. BE AWARE! Turo will not fight for you or support you. Now I’ll have to spend a few $100 trying to get smell out. Be aware!!”

Posted 1 month ago

“Rented using Turo. Day one had to add oil to the car. Day 5 pulled over for an ambulance got a flat tire and host is charging me $560 for two new tires. Probably wouldn’t happen with Hertz and they would have sent someone to change the flat. I wouldn’t rent again. Disappointed”

Posted 1 month ago

“Rented a car for a family trip in California with my family to visit my extended family. After picking up our mini van the key fob could not operate any of the doors electronically. I had to open the doors. So we couldn’t lock or unlock the car by pressing the lock or unlock button. Contacted the host and he said battery may have died. That’s fine. Minor hiccup. We get to our destination and the key could not operate the car at all. Every time we tried to unlock it manually the car alarm would blare.A Turo dispatcher came out to try and fix it but he was useless. I had to rent another car from enterprise (which I should have done in the first place) and drove to the airport. Enterprise was amazing! The most disappointing thing is that when we got back home I get a message from the host claiming I damaged the car. All of this is a sham. Dont use it. Ever. Whatever money you think you’ll save, you may get hustled out of it in the end.”

Posted 1 month ago

“I have rented several cars fromTuro now and have found that they protect their host and not too much thought for the driver. Its like they are a team to make money off the renter ( of course) and they dont care about the renters input or questions. They add charges as they please if the host says any little thing as just a hairline off the full line or a crumb in the car. I would take pictures of everything with all host. The biggest thing that rubbed me wrong is that they allow the host to hide air tags in the cars and track your moves. I rented a Ford Fusion from " Mina's Ford" in San Mateo California , It had tint peeling off the four windows and damages all over the car. ( This should have been an alarm already and I gave her the benefit and still rented) And it had a airbag in the car and made me feel very uncomfortable. I wouldnt rent it again. At the end of the trip I filled the car and up and my mistake didnt take pics to protect myself. She took a slanted pic from the passanger side to make the needle look not on the full line and over 24 hours later added another $40 bucks of gas and charged me for it. No way if it was a tad off the line, would it have taken $40 bucks. They didnt listen to my side and only hers and charged me. Im not upset of the charge, she needed more than me thats fine. Life,,, just that no one would discuss with me and not even the owner would respond to my text after she lied. So just make sure you take all the pics and photos.”

Posted 1 month ago

“Horrible horrible horrible. I would never use this again. We booked a car and when we arrived the car was dirty inside and out. The driver didn't even wash or vacuum the car then we got a cleaning charge of 150 cause he said it was smoked in. It was already a smell when we got the car and we explained this to him but he basically got the money for the cleaning bill from us also. Turo didn't even try to understand or look at the proof sent in that the car was dirty.”

Posted 1 month ago

“I was out of the country, flew back to Fort Lauderdale and wanted to rent a car from Turo. Mind you I have rented from them before…. check this out: I agreed to a rental car for $119.95. I contacted the owner through the Turo app. The owner told me that I can use my iPhone or android to get the key once I get to the car. Unfortunately, my iPhone broke when I was out of the country and I had no iphone!!!! The owner was nice and told me that I can’t get the car without having a working phone, so he gave me Turo customer service #. I called them and I spent 45 minutes with customer service and they couldn’t do a damn thing. NEXT THING YOU KNOW, MY CREDIT CARD IS CHARGED $119.95 AND THEY REFUSED TO RETURN THE CHARGE!!! So I called Wells fargo and it’s now two months that we’re fighting with them, and just today, Turo credited my card back. They absolutely suck when there’s a problem.”

Posted 1 month ago

“My host has been very good to me.. I bring the car back for inspection and re-rent.. The host saw the trip fee go very high so they gave me a discount. The trip fee took my discount.. I paid for 3 days what a conventional rental cost for a week… They fact is the only the only good is was how great my hosts are.. But Turo and its trip fee can suck it..My hosts they love what they do and are great at it.. I pray that Turo is at least fare with them.”

Posted 1 month ago

“The worst! They will charge a $150 cleaning fee for normal use of vehicle. Not worth it!”

Posted 1 month ago

“Oh my!!! I wish I had read reviews before attempting to rent again via Turo. My experiences are spot on with so many other complaints here. The first time I tried to use Turo, I was rented a car that wasn’t even available. Allegedly the host had asked to have the car pulled from the platform but Turo had failed to do so. I showed up to pick up a vehicle and was met with confusion and blank stares. Ok fine, stuff happens right? Fast forward several years and I attempted to use Turo again. This time car was available, pick up went great, car was 12 years old but pretty much as described. I had the car for 22 days and only used it for travel to and from work, maybe a stop along that route to the grocery store or something… Returned the car on time, the next day the host alleges I wrecked their car! Excuse me!? I barely drove the vehicle and most certainly would have reported any damage if I caused any. Of course Turo sided with the host even though there are pictures on the profile that I can see detailing all of the dings, dents, and other 12 year wear and tear on the vehicle. I have recorded and taken screen grabs that show the date/time the host uploaded those photos detailing the damages already on the car for my attorney because I’d rather pay an atty to fight for me than scammers any day. I’m a travel nurse and have rented hundreds of cars over the decades with the major corporations. I called myself helping small business since the economy is so bad and regular people are struggling. Never, ever, again.”

Posted 1 month ago

“Turo is great if you desire to abuse cars, car hosts and company policies for fun and profit. Turo is great if you desire to purchase a fleet of clapped-out Frankenstein-Fords that you can continue to patch together as the miles pile on. If you have nice foreign cars, don’t put them on this platform. Turo will not have your back when it comes to damage claims, and client’s will take advantage of you at every possible turn.”

Posted 1 month ago

“I have Tro before and when the host had a problem they sent another car. I was in FtLauderdale on spring break. My car was in an accident and wasn’t available to pickup. So get me another… it’s happened before NO.. they cancelled my reservation and didn’t give me any answers best was they didn’t tell me until my plane landed. All the other car places were out of cars because it was spring break. I WILL NEVER GET A CAR FROM THEM EVER!!!! Fix your customer service!!! Or fail!!!!”

Posted 1 month ago

“If you rent from Turo, be very very careful & cautious!! If anything is wrong with the automobile when you pick it up you have to notify Turo within 2 hours of pick up otherwise you are stuck with a malfunctioning SUV, We rented an SUV for a ski trip and found out at the Denver airport that the SUV trunk was broken! We could not use the SUV for the intended rental reason. We could not put all ski’s nor snowboards in this SUV to go up to the mountain to ski or snowboard. The owner had said they had it in the car shop to fix the trunk before we arrived, this was a lie! Also, key fob for car had electrical issues, & would not work all the time- that was scary! The SUV gearshift did not always work correctly which was very scary! SUV had temporary plates, why if owner said they had many renters of the SUV DID THE SUV have temporary plates? Do not rent from Turo or Angela Rangel. If you call Turo with complain you will never speak to anyone who tells you the truth! When you call customer service, it will be a nightmare, this company cares less because they already have been paid weeks before you get the rental SUV! You may get a complaint number from customer service but it is worth nothing. Complaint will never ever be resolved, this company will scam you, please be careful!!”

Posted 1 month ago

“Turo declined to remove a 1 out of 5 star rating review that a Host left in response to a feedback that I left as a 3 out of 5 stars for having a car that was dirty on the inside. See the pictures. The car was not vacuumed and had fingerprints all over. The rental was fine otherwise. I cancelled my Turo account as it’s clear that Turo doesn’t care about its customers. I don’t do business with such companies.”

Turo 1 star review on 30th March 2024

Turo 1 star review on 30th March 2024

Posted 1 month ago

“No customer service except a chat line. It doesn’t resolve anything. Beware of renting!!!! They charge you for a rental when you book, then they cancel saying your licence isn’t approved and then charge you a cancellation fee. I’m still trying to get my money back and I didn’t even rent a vehicle.”

Posted 1 month ago

“My wife and I were willing to share our cars, howeve One of our guests stole our car by refusing to return it, we had to retrieve it ourselves and there were drugs in the car and it was lit on fire. We are working with Roman from Turo support who refuses to refund us for the total loss of our car. Be careful, I wish we were never associated.”

Posted 1 month ago

“I RENTED MY 2020 CORVETTE STINGRAY. THE RENTOR WAS RACING MY CAR. I HAVE A GPS TRACKER IN THE CAR THAT RECORDS SPEED, LOCATION TO THE MINUTE. IN 2 DAYS. HE WAS SPEEDING THE THE EXCESS OF 92 + MILES PER HOUR. AT ONE POINT THE RENTOR WAS DOING 81 IN A 45 ZONE. TURO DID NOTHING ABOUT IT. I SENT THEM ALLMTHE DOCUMENTS AND PHOTOS THEY WANTED. THE SUPERVISOR TOLD ME OH WELL.”

Posted 1 month ago

“This is the worse company ever. Late arriving to Sea during Christmas and couldn't reach our car owner or customer service. When we finally did, the car was no longer available even though it was fully paid for. Had to quickly rebook with Enterprice at the airport. When we got home from our trip I couldn't reach anyone at Turo so contacted my Credit Card company and put in a complaint. Turo only refunded 1/2 our funds. They have totally covered themselves with legalese that you can't understand. How can they take your pre-paid rental away from you because you were late.”

Posted 1 month ago

“I would give it a 0 star if I could. My family rented a car to go on vacation. The person we rented through told us that there was something MINOR wrong with the vehicle but we could still take it because there were no other options with it being so close to our leave. We BARELY made it to our destination 2 days into the rental, with it breaking down as soon as we parked to our destination. We were stranded, left no other alternative, and were not offered a refund or help. We lost multiple days of our vacation stranded becuase customer service would just pass our case along and never meet the promised follow up phone call.”

Posted 1 month ago

“The company rich Bert car rental in Miami Are scammers did not unfortunately I did not take pictures of the inside of the car because I was running late for a flight and there was sand in the floor mats which were plastic. They took all the sand and spread it all over the car. I can’t get Turo to respond to me. I can’t get this company to respond me and they charge me $165 for cleaning fees which is ridiculous. I would never use them again shady as heck.”

Posted 1 month ago

“The customer service is horrific.”

Posted 2 months ago

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Turo is rated 1.3 based on 482 reviews