I tried to rent a car through Turo. They charged my credit card and then cancelled the reservation immediately because my driver's license was going to expire during the rental period. I never got the car. They cancelled the booking the same day I tried to reserve and they still charged my credit card. I have spent 3 weeks trying to get a refund. They are trying to charge me a $190 cancellation fee. I have spent over an hour on two separate occasions trying to get this resolved. At one point they told me I would receive a refund in 10-14 days which never happened. Only when I threatened that I was immediately going to initiate a chargeback did they finally agree to a refund. However, they said this was a one time courtesy and that they typically would not refund for this.