Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 999 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been great for the most part since I realized it is much better when I rent from an all star host otherwise I actually did have a bad experience with cancellations ...But I absolutely love Turo and been using them for at least 7 years or more..”

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Posted 4 days ago

“Knock on wood, I have never had a bad Turo experience. All the owners have always been beneficial and communicative. I have rented in California, Colorado, Oregon, Las Vegas, and more, and as I shared so far, I have never been disappointed.”

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Posted 3 weeks ago

“My recent rental with TTK investment was fantastic! The car was clean, in excellent condition, and exactly what I needed to get back and fourth for two weeks. Mr.Bernard was friendly and efficient, making the pick-up and drop-off process quick and easy. I especially appreciated the clear communication about pricing and no hidden fees. Would definitely rent from them again.”

Turo 5 star review on 16th February 2025

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Posted 3 months ago

“⭐⭐⭐⭐⭐ I recently rented a 2019 Chevy Suburban through Turo in Houston, Texas, and the experience was absolutely fantastic! From start to finish, the process was seamless, and the host made everything incredibly easy. The convenience of picking up the vehicle was unmatched—no long lines, no hassle, just a quick and smooth handoff. The SUV was spotless, well-maintained, and perfect for my family’s trip. It was spacious, comfortable, and drove like a dream! The best part of the experience was the host’s exceptional customer service. They were responsive, professional, and went above and beyond to ensure I had everything I needed. They even provided clear instructions and helpful tips for navigating the city. If you’re looking for a stress-free car rental in Houston, I highly recommend booking with this host. I’ll definitely be using their service again on my next visit!”

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Posted 3 months ago

“I had a great trip experience.. the car was great driving as great .. .. I had a minor interior problem and they were very understanding… looking forward to renting again .. thank you”

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Posted 4 months ago

“I rented a car from Bennett in Fort Lauderdale and it was the best experience ever with renting a car! It was super simple process. It was my first time using Turo and it won’t be the last. I would definitely highly recommend Bennett in Fort Lauderdale!”

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Posted 4 months ago

“Clay E from Pueblo Colorado has always been a good host. I have rented from his several times and if I have a question her responds quickly. I recommend him for you travel needs!!!”

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Posted 4 months ago

“I used Turo 4 times and was satisfied every time. Florida, France. I love it so much that I changed my trip planning in Greece because this country doesn't allow it yet. I'm using it this fall in Italy if I'm abble to.”

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Posted 4 months ago

“I rented a car through Turo and it was great , everything worked out smoothly , the guy I went through was very thorough and communicated , explained everything well , the car was fantastic, made my trip so enjoyable and stress free , I would recommend Turo to everyone , cheaper rates , no deposit , love Turo”

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Posted 4 months ago

“Thank you Andre for your email today to customers of Turo. Very thoughtful, sincere, and heartfelt. I found your email as CEO representing you and your employees a professional expression of empathy. Additionally, I appreciate your company’s transparency and commitment to look “inside” for any ways thru hindsight to improve. May the victims of these horrendous terrorist attacks memories be for an eternal Blessing… Gary Weinstein Proud consumer of your App.”

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Posted 4 months ago

“I recently used Turo to rent a car for 5 days in Phoenix. Couldn’t have been better. Worked like a charm. The car was clean and had no issues. Easy pick up and drop off. Cheaper than any rental company I could find. 5 Stars!”

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Posted 4 months ago

“Love it easy fast and affordable”

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Posted 5 months ago

“I had a great experience with Turu rental they were very helpful easy friendly and very professional, they provided me with easy instructions to get the best experience ever I totally recommend it to everyone and im.looking forward to book my next trip”

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Posted 5 months ago

“Ita very very nice 😍”

Turo 5 star review on 11th December 2024

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Posted 5 months ago

“Paul was the best host ever! I can’t say enough about his courteous quick response and handling every detail from start to finish. Truly an exceptional experience! Above all kindness and helpful. Made my wknd trip the best. His Corvette that he provided awesome and beautiful. Clean inside and out! Fun in the Sun transportation. Will always reach out to him when I’m in Delray. Cant wait for my next trip. Paul deserves 10 out of stars ⭐️”

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Posted 6 months ago

“Fastest customer service response of any company in existence. Host went out of his way to make sure I was happy. Smooth fast transactions, off course there will be unhappy people but just found out the happy ones usually give rating on the app itself but not on this site which I just came across.”

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Posted 6 months ago

“I Rented a Car from Turo the Car was Nice Clean and easy to to Rent.I like that there are methods in place to ensure your trip goes well.I would Rent Turo again for my next Rental. Yes I recommend it .”

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Posted 8 months ago

“Great car. Very comfortable”

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Posted 8 months ago

“Costumer service is the reason why I'm giving 5 stars the agent was super nice and helpful rebooked me and covered additional fees. My first host was Evan's Mazda in Honolulu and he was rude and arrogant this was my first time and I had questions I have screen shot of his response to all my questions”

Turo 5 star review on 5th September 2024

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Posted 8 months ago

“Larisa has been a great host! Thank you”

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Posted 9 months ago

Turo is rated 1.3 based on 999 reviews