Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not book with this man he is a fraud and a liar shoutout to Turo they are aware and they helped out a lot”

Helpful Report

Posted 11 months ago

“I recently rented a 2019 Volkswagen Tiguan From our host, Sanaz in St. John’s. The experience was very good. The car was amazing. Very tight smooth riding everything I was looking for. Pick up and drop off was very Easy and efficient. Would definitely rent again through tour..”

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Posted 11 months ago

“My host joy was awesome very knowledgeable and helpful”

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Posted 11 months ago

“Miranda C. was a great host. She was very nice and polite and I would definitely recommend and I will love to rent from her again.”

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Posted 1 year ago

“Great car, awesome host. Very easy and much less expensive than the bigger rental car companies. Will use again!”

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Posted 1 year ago

“Turo as a company is absolutely incredible. They go above and beyond to help you in cases where your driver cancels last minute. I spoke with several different customer service reps and each one was amazing. Thank you, Turo Team!”

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Posted 1 year ago

“I rented from a man named ! Richito in JFK, he is an excellent gentleman. He brought me the car at the airport and picked the car. I even extended 1-2hr with no extra charges. First time renting from Turo and I tell you I loved it. Clean Tesla,fully charged, with above and beyond communication.”

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Posted 1 year ago

“Thieves straight up they stole my money I work for consumer rights 289 dollars I canceled 2 min later and funds never came back I requested a receipt for 30 min it never showed up I’m personally reporting them for theft as well as filing with my inspector general office regarding this fraudulent company”

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Posted 1 year ago

“Very happy to use turo in Alaska / Anchorage - impeccable services 5 /5 starts - price was more than OK , delivery exceptional , the host also 5/5 stars”

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Posted 1 year ago

“good daily rates, easy access, no rental line.”

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Posted 2 years ago

“Would highly recommend this company, great prices and friendly people. They went above and beyond to make sure our needs were meet. We needed a 7 passenger vehicle at last minute and came through for us.”

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Posted 2 years ago

“I rented a 2021 Nissan Altima, beautiful vehicle, clean inside and out. I was in a car accident and needed to rent until I was able to get another car. I was allowed many extensions. Turo is an excellent alternative to other car rentals that want to hold funds if you don't have a credit card. So, this was a great way to save money and no hassles!! If you rent, rent from Frank Esposito, Nissan NJ 33 in Hamilton. It's a great spot to pick up and drop off. !! Thanks!!”

Helpful Report

Posted 2 years ago

“I love TURO. Easy pick up and drop off, clean car, amazing communication, affordable. I will never rent a car from any other place!”

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Posted 2 years ago

“Turo Customer Service, prices, returns & refunds are very professionally handled 👏 👌 👍 I would recommend this company for car rentals!!! It's 2 thumbs 👍 👍's up for me.. Thanks again Scott.”

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Posted 3 years ago

“Honestly, no complaints using TURO. I had a breeze of a pickup and dropoff. My host had great communication and didn’t charge me any absurd fees. Love this app”

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Posted 3 years ago

“Awesome experience: Our 8 passenger Excursion died the day before we were to leave on an out of state trip. The night before we were to leave, no rental places had any 8 passenger vehicles, but TURO DID! Thanks for saving the day!”

Helpful Report

Posted 6 years ago

“Efficient, affordable, and much less of a hassle than traditional renting. It is also nice to be able to look for a specific type of vehicle.”

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Posted 6 years ago

“Easy pick up and drop off. Great communication with the host. There was another cancellation on this trip which makes 3 now with my experience with Turo. That is not good when you have everything set up and then get cancelled on, especially a day or two before the pickup time.”

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Posted 6 years ago

“Great experience. The renter was amazing and awesome”

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Posted 6 years ago

“The entire experience with TURO was A1 I would do it again, matter of fact the bigger car rental agency could learn a thing or to from TURO.”

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Posted 6 years ago

Turo is rated 1.3 based on 1,000 reviews