Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price and selection of cars”

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Posted 6 years ago

“Ease of use, made for very enjoyable trip. Car being curbside for pickup and drop off made trip easy.”

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Posted 6 years ago

“Quick. Easy. Good selection and filtering. Easy process. Great value!”

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Posted 6 years ago

“easy, simple, needed”

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Posted 6 years ago

“Super easy, convenient and fast!”

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Posted 6 years ago

“App was easy to use”

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Posted 6 years ago

“Great pick up and easy return. Car was excellent. The only bad thing I would have to admit is proving a rental agreement, because when we went across the border we did get a little hassle in crossing because we didnt have a rental agreement. I did have a purchase agreement which was sent to me after I asked, so maybe Turo should provide the purchase agreement after the trip starts so crossing the Canadian border isnt such a hassle.”

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Posted 6 years ago

“Great way to get a great car. The owner of the car was great to deal with.”

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Posted 6 years ago

“Convenience, flexibility, aggressive pricing, endless choices of makes and models.”

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Posted 6 years ago

“The level of service and response time”

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Posted 6 years ago

“Got a car from Turo for a trip to Denver to take through the Rocky Mountains. The pick up and drop off of the car was super easy and efficient. Will definitely use again when I travel!”

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Posted 6 years ago

“We had a good experience with Turo. All went as expected renting from Liah.”

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Posted 6 years ago

“I used this app to hire a car when I was in orange county. The service was super easy to use. Everyone will be using this app soon. Mark my words.”

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Posted 7 years ago

Turo is rated 1.3 based on 1,000 reviews