Title: Terrible Experience – Avoid if You Value Your Time and Money I had a really disappointing experience using the Turo app. I booked a vehicle for 3 days and paid in advance. Due to a minor delay, I arrived about 30 minutes late to pick up the car at Vancouver airport. Instead of being understanding, the host completely refused to hand over the car. No flexibility, no alternate arrangements—nothing. I had reserved and paid for this car in good faith, but the host clearly had no intention of cooperating. To make matters worse, Turo's customer support was absolutely useless. They offered no real help or resolution, leaving me stranded at the airport without a vehicle that I had already paid for. This experience felt like a scam, and the lack of accountability from both the host and the app makes it even worse. I won’t be using Turo again and strongly advise others to think twice before trusting this platform.