Literally the worst customer service I have ever delt with. I spent weeks disputing my rental fees because the host cancelled my reservation without my asking, essentially leaving me stranded in San Diego. This dispute according to the host was about a drivers license issue, which makes no sense because I uploaded everything they asked for in the app. I had to go rent another car and was out double for the weekend. The worst customer service ever - they'll send you to 5 different AI bot machines before you speak to another 5 customer service reps who barely speak english. All to finally be referred to their AI chatbox on their website as a final solution. Just stay away. If you're looking for cheap rentals - get a AAA base membership and rent through their portal. They have phenomenal customer service and you get great deals. I do this every trip now.