Turo makes it clear they stand by the customer first, no matter what. As a host, I’ve dealt with renters smoking in my car, causing damage, and returning it whenever they felt like it — and Turo let them get away with it all. Instead of protecting the people who provide the cars, they let customers walk all over hosts with little to no accountability. If you’re considering hosting, be prepared to take on all the risk while Turo looks the other way.
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