Terrible experience with Turo! Never again! I rented a car through Turo and, unfortunately, I was the victim of an act of vandalism while the vehicle was parked. I did absolutely everything right: I contacted immediately, filed a police report with the Fort Lauderdale police, provided all the requested information and the car owner's insurance has already paid for the repairs and the vehicle has been fully repaired. Even so, Turo insists on charging me improperly for something that is not my responsibility and that has already been resolved by the insurance! It is completely absurd, unfair and disrespectful to those who are acting with transparency and good faith. I've always liked Turo's idea, but after this experience, I never use the service again and I don't recommend it to anyone. If anything unexpected happens, get ready to be held accountable, even without guilt. Here is the alert for those who travel: think twice before trusting Turo. Terrible customer support and zero consideration with the user!