Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,097 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all ,I find it odd that Turo will not allow Goigle reviews, but that's another story. I started looking for a rental from Turo in October 2024. We had a trip planned to Florida starting January 6th 2025. I booked a total of 4 cars, each one cancelling the vehicle for various reasons. I always chose the refundable trip since my bookoings started in October. I was thankful I did because of the 4 cancelations On December 12th I finally found a good car with a decent price and a host who was very nice and accommodating. I trusted this host and since the trip was only 25 days away I chose the non refundable trip. Eight days later after a CT scan I was diagnosed with Pacreatic cancer. I immediately contacted Turo to explain my situation, after numerous conversations with some very sympathetic reps, he agreed to refund my money. Later that day I recieved an email from Turo stating they would not refund my money. A complete turn around. I a taking chemotherapy now for about 6 weeks and it's expensive Turo has kept the $861.00 I paid on December 12th and cancelled on December 20th. Thats 8 days and it cost me $861 ! I would have expected that their might be some compassion left in the business world and I'm sure there is, but you won't find it at Turo. I just wanted to let people know what kind of people you will be dealing with at Turo. I will never use them again and I will make sure that my friends and family will never use them either. We never made the trip to Florida and I pray that I will be given another chance to travel again .”

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Posted 5 months ago

“We recently rented a vehicle in Florida. From the start the vehicle had transmission issues and ac was not working. We decided to stay with the vehicle because our daughter was having a baby and we had family coming from out of state. On the ad it clearly stated that tolls were included by the host. Their was no information stating that after the rental the host would be expecting reimbursement for the tolls. I contact Turo and the customer service rep was very argumentative from the beginning and was not helpful at all. I've rented from Turo in different states before and it was always a great experience till now. I honestly would rather pay more money to a rental company that has no hidden fees and clearly states everything on their car ads and know that the car is in great condition, then to rent from Turo and end up with a crapy car with a bunch of issues and at the end of the rental get hit with unexpected charges.”

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Posted 5 months ago

“Do NOT rent your car out on Turo! A renter sent my husband an ID that we now know was fake, sent someone else to pick up the truck, and they drove it over the border to Mexico. The vehicle was seized by border patrol and ended up in a tow yard. We still don’t know why yet. The tow truck drive said they were most likely smuggling people over the border.”

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Posted 5 months ago

“Never rented from them signed into my account said my account was closed so I made a new one they closed that one reached out to them they said I couldn’t use they services still trying figure out why nobody can tell but oh well Avis will keep getting my money”

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Posted 5 months ago

“I anyone renting from turo”

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Posted 5 months ago

“This is the worst for hosts! I want to warn people to avoid Turo. Before listing your car, make sure to calculate your expenses and income carefully because Turo takes way too much from your earnings. They are also doesn’t take any responsibilities for the mechanical issue!!!”

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Posted 5 months ago

“Terrible experience! I tried booking a rental and it wouldn't let me due to an insurance risk factor. I haven't had any tickets or accidents in my life lol. Don't waste your time people.”

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Posted 5 months ago

“Can’t leave a low enough review. Car was cancelled because our flight was delayed. We found out once we landed. So here we are after traveling from Florida to Canada an all day trip and we’re stranded at the airport. And money is non refundable unless we have proof of delay which we do. But we’re stranded and they have withdrawn the money and you know how that goes two weeks later…. Don’t rent from Turo!!!!!!”

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Posted 5 months ago

“Turo is adding so many fees. My plane changed there flight , so I needed to change my car pickup times. I had to change not the days just the pickup and drop off time. They charged me a fee. It was the same amount of time. I called customer service and they said to bad that's what we charge. I asked to speak to a manager and they said they are to busy. Awful customer service.”

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Posted 5 months ago

“I will not recommend turo to anyone. My trip was canceled by Turo because i had a driver’s authorization card. It is a valid form of license in the USA for people with visa. I use this as license every single day and is accepted everywhere. But turo rejected it. Its absolutely fine but i didn’t get a full refund for this cancellation. The cancellation was from turo n they didn’t give me a chance to clarify or do any alternative options. Customer service is terrrrrrible. The support person kept saying will forward to higher support. Dont know what that means.”

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Posted 5 months ago

“Decided to try Turo as I was looking for a special vehicle that I couldn't find at a normal rental company . Excited to try it out, booked my 4 day mini vacation and booked the car...great...not. The day before my trip I get a notification my host cancelled on me and there was no backup car the same model ( which was the point as I wanted to test drive this certain vehicle ) so have to cancel my trip , lose money and my non refundable hotel not to mention rescheduling .I called Turo to see why and they don't tell you why? and I also found out if you are a guest and you cancel three days before a trip you get a penalty fee so I asked why doesn't the host get a penalty fee for canceling on me since if was a day before my trip and he cant tell me why but it seems very easy for a host to cancel for whatever reason and it jsut feel a bit icky so I will not be using them again ...too many uncertains with this company”

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Posted 5 months ago

“Hosting to terrible clients and not getting fees where they are due”

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Posted 5 months ago

“I had to cancel a booking to book an alternative car, which became suddenly unavailable. Immediately rebooked my original booking and it was $44 more expensive. Called customer service to refund the difference. They said the system wouldn’t allow it. I asked for a credit instead. System said no. Frustrating experience.”

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Posted 5 months ago

“I have been a customer for five months at this time. The host is very good but Turo services are horrible. I call customer services to see why my trip fee and standard protection doubled my last three trips. I call customer service and the lady tells me that the rate is higher because I book so close to the pickup day but I pay on Fridays of every week for next and I don’t pick up until Sunday so they are liars and not an honest company. Please Beware!”

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Posted 5 months ago

“Turo charged me a cancellation fee of $220 because I accidentally uploaded an expired drivers license. My wife needed my ID for something and she put it in our safe. I ask for it back to rent a vehicle on Turo and she grabbed the wrong one and handed it to me. I didn’t check the ID when she gave it to me and I used it to take my picture holding my ID. I landed at my destination to find out that the host terminated my rental. He said that Turo made him do it. I looked at my bank account and saw that Turo only refunded a couple of hinder dollars and kept $220. The never gave me a chance to upload my valid drivers license. I called them and they said that they had to compensate the owner and I told them that the owner said I could lease it again, so why would I have pay the $220 cancellation fee? So the owner said Turo made him cancel and Turo said the owner keeps the money. It’s terrible that they would do that to to someone. Turo is just another big company that enjoys taking advantage of its clients base for simple mistakes that they might make. 😠😡🤬”

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Posted 5 months ago

“! 👎🏼 !!!”

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Posted 5 months ago

“Dear Turo Customer Service, I am Dimetre Gamble writing to formally express my dissatisfaction with the service I received during my recent rental experience, particularly concerning the assistance provided by employees Mark and Gerald, the supervisor I spoke with. I rented a Tesla for a day, and while the initial interaction with the host went smoothly, the situation took a turn when It was time to return the vehicle. Trying to charg the car, I exited only to find that the doors locked with my phone inside. Desperate for help, I borrowed a stranger's phone to contact my wife and subsequently Turo, hoping to connect with the host to unlock the vehicle. Unfortunately, my experience with customer support was frustrating. Despite providing my ID and card details associated with my account, I was informed that I could not receive assistance without my login credentials. I informed your team that I use a passkey and was unable to access my email. Even after sending my information for verification, I continued to receive responses indicating that they could not assist me. This led to an additional four-hour ordeal that included a 40-minute drive to the host's location, during which I mistakenly knocked on the wrong doors. I then had to return to drop off the car, making another lengthy drive home. Throughout this experience, I felt that the customer service team lacked the necessary training in customer support and de-escalation techniques to handle such emergencies. Moreover, the host mentioned that a simple phone call from Turo could have resolved the situation promptly, as he was willing to unlock the car remotely if asked. I hope that my feedback can help improve future interactions for other customers. I would appreciate your attention to this matter. Thank you for your understanding.”

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Posted 5 months ago

“I wish I could give them zero stars. Terrible experience with Turo. I booked a rental on February 6 but quickly realized the pickup location was too far. I contacted Turo for help canceling, and they told me to reach out to the host. The host completely ignored my messages, leaving me on read instead of canceling. When I asked Turo to step in, they tried calling him, but he ignored or sent their calls to voicemail. Despite never picking up the car or even verifying my license, Turo only gave me a partial refund, allowing the host to keep over $200. I repeatedly reached out, but they refused to refund me in full. Extremely disappointing customer service and a lack of accountability for unresponsive hosts. I’ll never use Turo again and would not recommend it to anyone.”