Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,127 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A friend told me to try out Turo and I thought everything was great, until 2 days after we checked out. The host stated I damaged the vehicle and provided pictures to try to prove I damaged the vehicle. If you look at their pictures, and my pictures as well, the vehicle was exactly the same. No damage whatsoever l. I contacted customer service and they agreed with me and stated they will put in a dispute. A week later I was charged $890, I contacted customer support again explained the situation and again they stated they would put in a section dispute. A week later, I was charged an additional $40. I called again and asked for a supervisor, they said they cannot transfer me to anyone and I would have to wait for a call back from the supervisor that can take about a week. Never heard from anyone, so I emailed a support ticket informing of the situation and I would only like my money refunded. They replied stating that I would get a call back from the supervisor within one business day. Still waiting for a call back.”

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Posted 6 months ago

“Well, now that I’ve read most of the comments I know I’m not alone. We booked with them 2 1/2 months before we needed to and needed to make changes for days afterwards which they were fine with making. However, at that time they told us that the car was not gonna be at the airport as promised, and as we indicated in the application. Of course, they will not make any arrangements to pick us up at the airport, nor will they allow us to cancel the contract even though they promised an airport pick up drop off. They do not appear to care about customer service and only care about the money. We are going to try to resolve it with the host of the vehicle. We are done with Toro and we will be seeking legal action if we cancel and money is not refunded. I have placed a call to the Better Business Bureau.”

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Posted 6 months ago

“Keep away from Turo. I booked with Turo few months ahead. They charged my credit card a week before the Check in. Since I had no news from the owner a few days before my arrival at Salt Lake City, I tried to communicate with the car owner but with no success. Finally I was told by Turo that the car was not available anymore and they offered me a replacement (downgrade + $$) which i refused of course. They normally get the owner a penalty but in my case I was left with nothing and I had to turn out to Avis at the last minute ($$$)”

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Posted 6 months ago

“I am so disappointed about Turo experience. I cannot book a car and I didn't know why. The Turo support team was unhelpful. I have this issue during more than 1 week and my issue is not solved.”

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Posted 6 months ago

“Never ever rent from turo. I just got my trip canceled because the car owner wouldn't accept my totally valid international drivers license. They canceled the trip only a couple of hours prior to my trip. And the worst part is: they only refunded half of the huge amount I paid!”

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Posted 6 months ago

“I rarely write reviews, but my experience with Turo compels me to warn others. The customer service is abysmal—unresponsive, unhelpful, and seemingly indifferent to customer concerns. I was passed from one representative to another, each time having to repeat my issue, with no resolution in sight. The hosts are unreliable and often change terms without notice. In my case, the host altered the pickup location last minute, causing significant inconvenience. Tripadvisor The entire operation feels shady. Hidden fees, last-minute cancellations, and a lack of accountability seem to be the norm. I wish I could give zero stars. This was, without a doubt, the worst rental experience I've ever had. Do yourself a favor and choose a reputable rental company. Turo is not worth the risk.”

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Posted 6 months ago

“Impossible to contact costumer’s service. Always sent to the dumb chatbot.”

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Posted 6 months ago

“I am so thankful to have seen these reviews. I just had the worst experience of my life (37) dealing with this company Turo. I thought I was losing my mind or that I'd lost my patience. After calling Turo to just change a "primary driver" to a different person. They kept me on the phone for 3.5 hours. At the 3hr mark when nothing had been resolved yet, I started to lose my cool and I told the agent to not put me on hold. I did say "this is completely unacceptable and ridiculous. We are just changing a name." When the agent came back, he told me that we were banned from using Turo. Luckily I am already in contact with the host and plan to go direct.”

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Posted 6 months ago

“Horrible Customer Service. This company is trying to charge me over $800 for the headrest to a 2015 caravan. Proof below shows I did nothing wrong and even if I would've, the head rest are $40 online.”

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Posted 6 months ago

“Would give zero had somebody make a fake damage claim then Turo harassed me then dismissed it then deleted my account.”

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Posted 6 months ago

“Don’t waste your time!!!!! I booked a reservation through Turo a couple of days before my vacation. On the day of my trip, I logged in to check the pick-up details only to find out my reservation had been canceled. Turns out I hadn’t uploaded my license in time, and because of that, they canceled the whole thing without any notice. I’ve booked with Turo many times, but this time, over a small mistake, they blocked my entire account. I tried calling to get help, but was told there’s nothing they can do. Seriously? If you use Turo, make sure you complete every step the same day you book. Don’t wait. Or you might end up like me stranded on the day of your trip with no car and no help.”

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Posted 6 months ago

“I'd signed up and booked a car. Afterwards the contacted me via email for a license image/verification, which i sent to them. They then closed by account and cancelled by booking (refunding payment) and could only supply a generic reason that I couldn't be approved to use their platform, even with a completely clean background and legitimate license ID. If there was an issue, they could at least provide some more information so we could attempt to resolve it. Horrible customer service hiding behind ridiculous policy and process.”

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Posted 6 months ago

“If I could give Turo a negative star I would. I was given a car with bad tires and got stuck on the side of the highway for over 3 hours waiting on their tow truck service whom caused significant damage to the car while lowering the car down off the tow truck. Car sat at tire shop ALL weekend as the tire shop was closing right as we got there. I had to purchase replacement tire out of pocket (not reimbursed for tire either) and now they are trying to charge me for the damages that their tow truck service caused”

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Posted 6 months ago

“I have tried on 4 occasions to rent cars through Turo with no success. I made arrangements to have a car delivered to my campground on April 10th. Literally at the last minute they cancelled my reservation and were no help whatsoever in arranging another car. They, essentially, ruined my vacation and left me in the lurch. I give up, they simply aren't worth doing business with.”

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Posted 6 months ago

“Very bad experience with Turo, Don't recommend it at all”

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Posted 6 months ago

“While the host we rented from had positive reviews, there was a 5-day delay in any communication from him regarding my need to cancel our trip. I notified him before calling customer service as I had not realized this was a non-refundable trip. Reaching customer service was another poor experience. I had difficulty hearing (due to background noise) and the slight accent of the agent. We are still awaiting notification on refund or rescheduling a trip in the future and have low expectations. Definitely would not recommend this service and am quite disappointed.”

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Posted 6 months ago

“This company is horrible to deal with. Customer service is a sham. It's way too many hidden fees! BEWARE!!!”

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Posted 6 months ago

“Turo is far the worse car rental ever they just changed their policy on March 5th about booking trips with credit card only. Not everyone like me has a secondary payment method credit card to add to the account now I'm not able to book anything. I'm going to have to close my account and make sure I won't recommend this car rental to no one. They are going to loose a lot of customers. Also I was never notified about this new policy change which is bad customer service”

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Posted 6 months ago

“Disappointing Experience with Claims Department I recently rented a vehicle through Turo, and while I initially appreciated the convenience of the platform, my experience with the claims department left me deeply frustrated. After returning the car, which had 92,000 clicks on it, I was hit with a claim for over $2600 due to a scratch. The car was not in pristine condition to begin with, and the wear and tear seemed typical for its mileage. However, what really upset me was the claims process itself. I was not given the opportunity to provide a statement or context regarding the scratch, which I thought was unfair. It felt as though my perspective was completely disregarded, and the situation was handled without any consideration for the actual condition of the vehicle. This lack of transparency made the entire experience feel like a scam. As a renter, I expected a fair assessment and the chance to defend myself against what seemed like an inflated claim. Instead, I felt powerless and frustrated, left to deal with a hefty charge that felt unjustified. Overall, my experience with Turo was tarnished by the claims department's approach. I hope they can improve their communication and fairness in handling claims in the future. Until then, I would advise potential renters to be cautious and fully document any pre-existing damage before taking a vehicle out.”

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Posted 6 months ago

“I have used turo in 2023 with no issues.i booked again and couldn't upload DL the new federal thing.i spent 5 hrs of time and oxygen trying to cancel reservations.i was put on hold given links to use.i finally was able to cancel but they charged me 74$ for 0 services thanks turoble!”

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Posted 6 months ago

Turo is rated 1.3 based on 1,127 reviews