My rental was canceled by the host at the last minute. I had reserved it weeks earlier. Turo wasn't exactly overly helpful in scheduling a replacement, nor was the host. The host had several other cars in her fleet and did not offer any of them. Turo said that because of the cancellation I was eligible for "compensation." Turns out this means they would waive the rebooking fee. And that was it. Seriously? Why not discount the rebooked rental? Or just comp it? I had to spend way too much time rebooking -- scrambling at the last minute -- to make something work. Better to just go through one of the mainstream rentals. They always have additional cars ready to go and most of the time they upgrade my rental for a very nominal fee. I've had so many great experiences with Air BnB and VRBO that I was hoping Turo would be just like that. Nope.