I am writing to formally dispute an unauthorized charge associated with my recent rental under Turo, Rental #45092764.
I was recently notified that I am being charged a fee for allegedly smoking in the vehicle I rented. I want to state unequivocally that I **never smoked inside the vehicle** at any point during the rental period. This allegation is entirely **false** and deeply offensive.
The charge was applied **without my consent** and **without any prior communication or supporting evidence**. As such, I consider this charge to be unauthorized and demand its **immediate reversal**.
This situation is not merely about the amount charged. It is about **false accusations, damage to my personal integrity, and a serious lack of transparency**. I take great care of any vehicle I rent and will not accept being held responsible for actions I did not commit.
Additionally, I have attached photos taken the day I returned the vehicle, which clearly show the condition it was left in. I request that Turo provide **specific and clear evidence** to support this claim. **Where exactly is the evidence of smoking inside the car?**
Furthermore, as a resident of the State of Florida, I am aware of my consumer rights under the **Florida Deceptive and Unfair Trade Practices Act (FDUTPA)**. Falsely accusing a customer and charging them without proper evidence may constitute a violation of these rights. If this matter is not resolved promptly and appropriately, I am prepared to pursue legal action through the Florida Attorney General’s office and/or small claims court for damages and legal redress.
I request that this matter be resolved immediately, and that Turo provides a written explanation, as well as any supposed evidence that supports this accusation.
Please confirm receipt of this letter and provide a timeline for resolution. I can be contacted at: