Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nightmare. It's a scam and really terrible customer service. No wonder it's the rental car choice of terrorists.”

Helpful Report

Posted 4 months ago

“Turo Team, I received your recent email addressing the tragic events linked to your platform, and while I sympathize deeply with the victims and their families, I find it necessary to express my lack of sympathy for your company as an organization. Frankly, I am uncertain why I am even receiving these emails, as I was banned from Turo without just cause after leaving a negative review about a rental cancellation that occurred at the last minute—after I had already paid. I am not alone in this experience; I know of others who have faced similar unjust actions, including vehicle hosts who were removed from the platform with no explanation. These practices speak volumes about how Turo operates as a company. Allowing employees to make discriminatory or arbitrary decisions without accountability is a reflection of systemic issues within your organization. While addressing tragedies is commendable, it should not overshadow the need for internal reform in how you treat your users, both renters and hosts alike. These incidents underscore a critical question: how does a platform that is willing to disregard fairness and transparency internally expect to foster trust and security on a larger scale? Your damage control efforts may resonate with some, but until Turo prioritizes ethical and equitable treatment of its customers, you will continue to face valid criticism and loss of goodwill. Sincerely, Mr. Brown”

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Posted 4 months ago

“They canceled my car due to maintenance issues less than 24 hours when I was supposed to receive it. They said it was a maintenance issue and offered me $50 in credit towards the next car purchase. I had told them we’ve looked everywhere in the vicinity and there wasn’t a rental car available in it 200 mile radius due to it being peak season. When I told them this was unacceptable they hung up the phone on me. We were really lucky that Family was able to find us a car to borrow otherwise we would’ve been SOL . They then called me back more than a week later after our trip had already ended acting like they were concerned and again offered me $50 in credit towards my next purchase. Horrible, horrible, horrible company, horrible horrible experience. Above all, they don’t let you rate your experience if you haven’t actually received the car they do this on purpose because apparently this happens a lot.”

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Posted 4 months ago

“Turo refused to rent to me and I have a clean driving record and background, yet they rented to 2 individuals who chose to do unimaginable things while driving vehicles rented through Turo. Get it together!”

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Posted 4 months ago

“I am host of Turo. They weren't able to resolve my invoice and wasted my lot of time on phone calls and emails. I am extremely disappointed with their service. Their policies are pathetic.”

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Posted 4 months ago

“I rented from Turo, the cars were returned per the contract. I tried renting again a couple months ago and wasn't allowed. I've tried to find out why with no response from the company.”

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Posted 5 months ago

“The worst experience anyone will ever have.”

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Posted 5 months ago

“DO NOT PUT YOUR CAR ON THIS APP. MY car was damaged. The guest and I were working it out. Turo interfered told her she had 1hr to pay the $500 deductible or she'd be banned from Turo. THEN THEY KEPT THE MONEY. I HAVE TO FIX MY OWN CAR THEY WERE PAID TO FIX”

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Posted 5 months ago

“It has been 1 year since my vehicle was hit by someone renting from turo. Never heard from Turo or the owner of the vehicle even though the woman that hit me had all my information”

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Posted 5 months ago

“Yeah! According to The fine people of New Orleans an las vegas Used for terrorist activities by nuts an to blow people up or just used by the mentaly ill to kill people. You chose.... Personal...I'd rather rent a vehicle or buy a cheap car for travel. I live my life with the belief...if I love God...I show it by loving an serving people.... Jesus Christ taught me that.... Turbo ...well...seems questionable at the moment with all the terrorist using it...”

Helpful Report

Posted 5 months ago

“Their contract may be legal but it’s very deceitful. You have to scroll down the contract to see what is charged for extra miles. Extra miles are then charged at 3.5 times the federal mileage reimbursement rate. It was my first time using the service, and I felt that I was tricked into spending $550 for a one day rental of a Jeep Gladiator. Their customer service is subpar and doesn’t allow for dispute discussion and resolution. I will not use this service again.”

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Posted 5 months ago

“Turo good but there insurance not good been 4 months for $1250 claim giving me the run around”

Turo 1 star review on 30th December 2024

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Posted 5 months ago

“Please never even rent a car from these dead beats. My son and his fiance went from California to Oklahoma to visit her family for Christmas and then drove to Texas to visit us. On the way back to California the car broke down in New Mexico this horrible company sent a tow truck to pick the car up but left my son and his fiance and they're little pug puppy stranded. They said they will reimburse them when they get back to California, how in the hell are they supposed to get back to California with no money????”

Helpful Report

Posted 5 months ago

“I made reservations 2 months ago. They cancel it 16 hours before pick up. Trash company. No wonder all have "All-Star" and "5-star" reputation because NOBODY is allowed to leave feedback when something like this happens.”

Helpful Report

Posted 5 months ago

“I used it a few times and it went smoothly, but after this last time, never again. Would not recommend due to bad customer service. I was disputing a damage claim for scratches I caused to the front passenger door, which I was totally responsible for and ready to pay for, but the estimate from the repair company included extraneous charges in the breakdown not related to the scratches I had caused (e.g. an entire section for the "rear door" as well, which was not damaged). The overall cost was ridiculous (close to $4k for minor scratches localized to the front door). I asked for clarification for these charges and to pause the automatic charge to my card until we settled them. They said that they'd pause the payment and pass my concerns to the "specialist" team for clarification. The next day I was charged, and totally neglected. Never got an explanation for these extra, sketchy charges. If things go wrong, which can happen, they will not have your back.”

Helpful Report

Posted 5 months ago

“Just a horrible experience overall. I rented a car and the host canceled on me 30 minutes after I didn’t show up. No communication whatsoever from host and Turo will not refund anything. It seems that the rules are incredibly strict, I paid a lot of money for this reservation. There are no upfront policies that tell you you have to show up within 30 minutes otherwise the reservation will be canceled with no refund”

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Posted 5 months ago

“don’t use turo!! they our trying to charge me 500 for some false claims that a host , customer service representatives don’t speak english so u can’t get any help”

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Posted 5 months ago

“We had a terrible experience with this company. They canceled our rental car reservation a month ago for no valid reason, despite us providing all the required documents. In the end, they refused to let us rent a car, completely ruining our Christmas holiday plans. Their lack of professionalism and poor service wasted our time.”

Helpful Report

Posted 5 months ago

“Too bad you cant leave negative stars, you may think you are renting a car for only do much a day but then Turo charges you a trip fee which is almost the same amount of what you are renting the car for! I had a car for 3 days and 1 hour and it was listed at $58 a day, i paid $605 and some change! Its ridiculous! It is a scam!”

Turo 1 star review on 24th December 2024

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Posted 5 months ago

“Turo deserve a foot in there hinds parts this company sucks from the top to bottom they don't deserve 1 star they need to go out of business!!”

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Posted 5 months ago

Turo is rated 1.3 based on 1,000 reviews