I was excited at the possibility of renting a car through Turo, I completed the profile after downloading the app, inserted all of my information & selected the car I wanted, only to receive notification that they were unable to rent to me. I called customer service and was told someone would get back to me within the hour, they were going to escalate my application. I mentioned that as I was filling out the profile and uploading my ID, The app stated that the name on my drivers license did not match the name on my account which is not true & the exact same thing happened to my daughter. Once she uploaded her drivers license it stated the name on her drivers license did not match the name on her account (false). 1.5 hrs later I get an email stating that the reason they cannot rent a car to me is because I failed a background screening and they could not confirm my identity which is bizarre. I’m 60 years old. I have never failed a background check in my entire life and they don’t have my Social Security number. Also, it said that I had 1 or more Major motor vehicle violations. I have a perfect driving record and I went to the California DMV website just to pull my driving record to see if there was something there that I wasn’t aware of so I sent them an email with a copy of my driving record, letting them know that their technology was seriously glitching, and as a Vet who has lived in the Los Angeles County area since 1990 verifying my identity, should’ve been relatively easy. No one got back to me after that. My daughter tried to rent the car. She chose a car within the Culver City area, which was 10 minutes from us. The app says you have up to an hour to cancel the reservation for free, once my daughter selected the car and paid. She discovered the car was not in Culver City but it was over 45 minutes away so she canceled the reservation which was $94. They took over $300 of my daughter’s money for a service she didn’t receive get and was told it will take 5 to 6 days for a refund, when the app says you can cancel for free, yet the app selected a car NOT in Culver City. Rent from anybody other than Turo. Also they told me I could use their service as a host, meaning that they are willing to make money off my car, but as a retired vet with a perfect driving record who has lived in the same area since 1990 I am unqualified to rent from them. Don’t waste your time. Don’t waste your money don’t download their app.