They suck, pure and simple. My application was rejected, and when I tried to contact someone (anyone) at Turo support….crickets. None of the rejection criteria fit with my driving profile. The only thing I can think of is they didn’t want my business because I am 60+, with great insurance, great driving record, and excellent credit. Oh well. Based on the reviews here, I guess I should be glad I didn’t waste a dime on that company.