I used to be a repeat customer but I won’t be again. I had requested a car weeks before the date. The morning that I was supposed to pick up the car, I spoke with the owner to pick up a hour before & he agreed. So called Turo to see if I could pick up 1 hour earlier. The customer care person told me that the car is not safe to drive & was canceling my request.I feel like it’s unprofessional to cancel request after they had charged my credit card & not notify me of what was done. I have even told friends & family about Turo. Now I will go tell them how unprofessional they are.