Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,097 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This app is terrible. The functionality is ok, but I was a loyal user for many years and decided to sign up as a host. When I became a host I realized that hosting just isn’t for me - way to small of a return for such a large risk and wear and tear on your vehicle. So when I cancelled some reservations as a HOST, they cancelled my account as a GUEST also. This ridiculous rigidity shows the total lack of human thought and involvement in the whole process. I can’t wait until someone develops a better app and puts these guys out of business.”

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Posted 6 months ago

“24 hour free cancellation notice is not true. Zero refund.”

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Posted 6 months ago

“TURO has cancelled my account and two upcoming bookings due to someone reported using their photos. Despite me confirming I 'm the owner, TURO didn't make any effort to rectify the issue, nor asked me to prove the ownership. They just decided to bully me over the emails. I DO NOT recommend this company due to their arrogant an unfair approach.”

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Posted 6 months ago

“Horrible experience! Gouged me for many extra dollars. They will not post my (negative) review. Stay away!!!!”

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Posted 6 months ago

“🚨 Turo’s support is unreliable and dismisses serious customer concerns. I had my first Turo experience, and it was deeply frustrating due to an untrustworthy host. I immediately flagged concerns about the host’s dishonesty, including him lying to an officer and overcharging me for fuel. However, Turo ignored my warnings and let the host continue operating on their platform. Even worse, Turo removed my negative review of the host, claiming it violated policies—when in reality, it was factual and backed by proof. If Turo refuses to take reports seriously, it creates a dangerous environment for future renters. Sadly, this experience shows that Turo prioritizes hosts over guest safety and transparency. I would not recommend this platform to anyone who values honesty and accountability. 1 star.”

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Posted 6 months ago

“Customer service is horrible. The host gave me a car with bad tires and no spares. When half way through one of the tires went flat and I had no spares, Turo refused to call a tow. And then I also had to pay for the tires. Worst customer service”

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Posted 6 months ago

“Owner cancelled rental, after we searched to find just the right vehicle”

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Posted 6 months ago

“Stay away if you care about your vehicles. Worst company l have ever dealt with.”

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Posted 6 months ago

“I recently tried to rent a long-term car through Turo and had a terrible experience. Their website showed many options with attractive prices due to a 3-month discount. However, when I reserved cars, the owners canceled the reservations, apparently unaware of the discounts and finding them unprofitable. After reviewing numerous cars, I finally reserved another car that stated "long term bookings are welcome." Unfortunately, the owner canceled at the last minute, claiming the car needed repairs. Following this, Turo sent me a message stating that an additional $527 was added to my account to help me rebook. However, when I booked a new car, this credit was not applied. (and because of this credit, I have booked a much more expensive car!) I contacted customer service, and they told me I had used the credit on my previous booking, which had been canceled - hence, the credit! Despite explaining the situation and even providing a screenshot of the credit message, they did not solve the situation. I've sent another email with the screenshot of the email they have sent me, but no one has contacted me since—they are literally ghosting me! I was planning to book many trips with them during my 5-month residency in the US, but after this experience, I will never use Turo again. And I hope nothing goes wrong during this trip that I already paid, because I cannot trust them to solve any problems! Just terrible!”

Turo 1 star review on 10th February 2025

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Posted 6 months ago

“I understand rules are rules but some businesses need to be investigated for ethics and be held more accountable. After approving me and taking money out of my bank account Turo waits a hour before my scheduled trip to say they don’t take probationary licenses. If that is the rules you should be clear about it before taking hundreds out of someone account and now I have to wait for a email to determine when I would get a refund. This is frustrating because this is not how you treat people.”

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Posted 6 months ago

“I had a car lined up since October. It's my belief that the host did not want to honor the price and or stipulations of my deal. When I secured my trip it was for 1600 miles. I had tried for days to contact the host to get things confirmed for my trip which was now 2 days away. He wouldn't respond to any message I sent him. I noticed that he had changed the allotted milage for his car from 1600 miles, to 600 miles. I contacted Turo and canceled my reservation with Ribeiro, and surprise surprise, he instantly replied when he got the cancellation notice. Super shady. I would NEVER do business with this host again, and doubtful I will deal with Turo again. So disappointed. I had been looking forward to this trip for months.”

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Posted 7 months ago

“The worst company ever don’t rent car with them”

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Posted 7 months ago

“Awful experience all around. Got a car with old tires went flat the next day, spare was flat too had to be towed. Had to arrange my own expensive Uber to get home with my baby. Never reimbursed and emails are being ignored. Complete scam. Recently was also sent a charge for a ticket I supposedly received in New Jersey even though I never went there on the trip.”

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Posted 7 months ago

“After paying over $400 for “premier” insurance coverage I was refused reimbursement for a covered incident. The 2 month communications included me being switched to 5 different agents, none of whom could properly formulate a sentence in English. This is the worst company ever and I would NEVER use them again.”

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Posted 7 months ago

“Strongly advise against using Turo. My experience with customer service was horrible.I rented a vehicle had low tire pressure, reached out to owner they said nothing to worry about that the warning never shuts off & they had new tires. Ended up with 2 flat tires on my way back home in a stranded area & got caught in a severe weather flood warning to where I had to wait out the storm/make difficult decisions to try get out of the storm to return the car & avoid further issues. Due to the storm & location i was stranded my cell service was not good even though i contacted the owner every chance I got service to let them know the situation & that i couldnt make the return on time. I received no support or understanding with customer service and was forced have the car towed away when I was on my way home to return it. All these circumstances, Turo canceled my account charged me extra , regardless of the facts & customer service not putting anything into the system of my situation.Their complete disregard for fairness and accountability is unacceptable. Read the terms of service & they claim to work with you with weather conditions beyond your control but that's completely false. I don't recommend Turo to anyone .”

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Posted 7 months ago

“The worst rental company EVER!!!! It is a scam!! They will charge you for everything!!!! Go somewhere else, please!!!!”

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Posted 7 months ago

“Customer service is horrible. The 415-335-7151 hangs up when it answers. They won’t allow you to speak to a supervisor. The rental system works fine but it stops there. I will never use use this company again. Once they have access to your CC they charge you without permission.”

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Posted 7 months ago

“Tried paying an invoice for tolls, which was all correct. Their payment system wasn't working and the app was freezing. I spoke to customer support to try and get the payment through but they couldn't get it working either. But after that, I then get an email saying they'll report me to the credit rating agencies and issue and penalty even though I've tried to pay it!”

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Posted 7 months ago

“I paid $800 3 weeks ahead to rent a car for my upcoming trip. 7 days before my trip turo sends me an email saying I am no longer authorized to drive with the app, and have to wait 10 days for a refund. I am furious, and will never use this app again. 😡”

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Posted 7 months ago

“Turo has no support for residents when impacted by someone that rents cars through Turo, but parks the cars on residential streets. I have complained about a renter for 3 months (today there are 6 cars parked) violating their Good Neighbor policy and nothing has changed. They don’t even respond to my reports anymore. There is no accountability and this company negatively impacts our community. They deserve zero stars and should be getting fined. Disgraceful lack of customer service.”

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Posted 7 months ago

Turo is rated 1.3 based on 1,097 reviews