I wish I would’ve looked up the ratings before I used this app. We rented a car, bought the insurance and unfortunately, had somebody hit the car while it was parked overnight at our destination. Because we had the insurance I was not overly concerned, I initiated the process which was clunky and difficult. The only thing they did rapidly was collect money. The car was not drivable, but we were 300 miles from home. Their initial solution was to send a LYFT to take us home. It was absolutely preposterous. We finally came to an agreement that we would rent a car through a reputable organization and they would reimburse us because they had no relationship nor any way to pay a competing company.We even got it in writing because something felt off talking to customer service. So my husband put it on his card and off we went. Fast forward months and months later, Turo has denied reimbursement because the car was rented in my name, but my husband used his card to pay for the rental we had to use to drive home. They just keep sending me the same form email over and over again, that since the same person who rented the car is not the person who rented the car to get them home, they are unable to reimburse. It’s against their “policy“. I downloaded their entire legal BS, and it does not say/reference or infer this anywhere. They literally made it up. It does not say it in the email that was sent confirming that they would reimburse us nor did they ever say it when we were in active exchanges. This company is fraudulent, buyer beware.