Well, now that I’ve read most of the comments I know I’m not alone. We booked with them 2 1/2 months before we needed to and needed to make changes for days afterwards which they were fine with making. However, at that time they told us that the car was not gonna be at the airport as promised, and as we indicated in the application. Of course, they will not make any arrangements to pick us up at the airport, nor will they allow us to cancel the contract even though they promised an airport pick up drop off. They do not appear to care about customer service and only care about the money. We are going to try to resolve it with the host of the vehicle. We are done with Toro and we will be seeking legal action if we cancel and money is not refunded. I have placed a call to the Better Business Bureau.