My experience with Turo isn't necessarily the problem, it's one of the hosts by the name of Alvin C. My daughter rented a vehicle from a Friday to the following Monday. Pick up was 7pm drop off was the same time. My daughter dropped the vehicle off at least 20 minutes before 7, my card was used to rent the car and they held a $200 deposit making the rental over $500. At 7:15 I saw a message from the host saying there was another renter waiting on the vehicle. There was another message sent from the host at 7:29 asking when the vehicle would be dropped off. I think the host intended to keep the deposit and charge my card an extra $53 for a late fee. He wanted to cover himself sending those ridiculous messages knowing that car was no longer in our possession. If you want to use Turo I wouldn't deal with this host at all.