I rented a Toyota Sienna for a road trip from LA to Utah. After several hundred miles, one of the tires started shaking violently. We were stranded early in the morning and had to wait for a shop to open. I paid $284 out-of-pocket to replace the tire for safety and reported it immediately to the host and Turo. I submitted photos, receipts, and messaged the host both during and shortly after the trip. The host ignored me completely during the claim window and only responded after Turo auto-closed the claim — not to help, but to demand a different tire brand. Turo acknowledged that I did everything right and submitted my claim properly. However, because the host didn’t escalate the claim within 20 days, they refused to review or reimburse me. I was left with the cost simply because the host stayed silent — and that’s how Turo’s system works. They later warned me that pursuing arbitration or legal action could result in $5,500 in “liquidated damages” or account removal — just for trying to recover a repair I shouldn’t have paid for. It’s not about the money. It’s about the fact that their process lets hosts ignore claims, leaving guests with no recourse — even when we follow the rules. I won’t be using Turo again.