Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“24 hour free cancellation notice is not true. Zero refund.”

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Posted 3 months ago

“TURO has cancelled my account and two upcoming bookings due to someone reported using their photos. Despite me confirming I 'm the owner, TURO didn't make any effort to rectify the issue, nor asked me to prove the ownership. They just decided to bully me over the emails. I DO NOT recommend this company due to their arrogant an unfair approach.”

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Posted 3 months ago

“Horrible experience! Gouged me for many extra dollars. They will not post my (negative) review. Stay away!!!!”

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Posted 3 months ago

“🚨 Turo’s support is unreliable and dismisses serious customer concerns. I had my first Turo experience, and it was deeply frustrating due to an untrustworthy host. I immediately flagged concerns about the host’s dishonesty, including him lying to an officer and overcharging me for fuel. However, Turo ignored my warnings and let the host continue operating on their platform. Even worse, Turo removed my negative review of the host, claiming it violated policies—when in reality, it was factual and backed by proof. If Turo refuses to take reports seriously, it creates a dangerous environment for future renters. Sadly, this experience shows that Turo prioritizes hosts over guest safety and transparency. I would not recommend this platform to anyone who values honesty and accountability. 1 star.”

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Posted 3 months ago

“Customer service is awful. My host and car were great so this is no reflection on them. I sent a message asking if there were 24 hr gas stations near the airport so we could fill up on our way back. No reply. So I chose the $80 fill up option since we were driving 2.5 hours at 1:30 AM to catch a 5 am flight. We didn’t want to risk the extra charges of returning a car not filled. Once we landed we saw 3 gas stations open (Circle K) right by the airport. So I texted the host to tell him we can return it filled and to please credit us the $80. He said he was unable to do that and I needed to call Turo So I did and after being on the phone for 48 min and put on hold numerous times cuz the woman who answered had no clue, here were my choices. 1. She called the host and supposedly he said ok. 2. I can return it filled and if I leave a receipt they will refund me the difference of what I paid to fill it and the $80 I prepared. Yup, you read that right! So if I paid $50 to fill it they’d refund me $30. Which means I now will have spent $100 for the fill! She wouldn’t back down and was very confused. I told her my ‘receipt’ was a full tank. My ‘refund’ should be $80 3. Back on hold for another 10 min just to find out that I now must hinor the contract and return it empty. 4. But if I needed any extra time they’d be happy to add that (for another daily fee of course) I’ll never rent from Turo again and wouldn’t recommend them To anyone. Colleen”

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Posted 3 months ago

“My recent rental with TTK investment was fantastic! The car was clean, in excellent condition, and exactly what I needed to get back and fourth for two weeks. Mr.Bernard was friendly and efficient, making the pick-up and drop-off process quick and easy. I especially appreciated the clear communication about pricing and no hidden fees. Would definitely rent from them again.”

Turo 5 star review on 16th February 2025

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Posted 3 months ago

“Customer service is horrible. The host gave me a car with bad tires and no spares. When half way through one of the tires went flat and I had no spares, Turo refused to call a tow. And then I also had to pay for the tires. Worst customer service”

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Posted 3 months ago

“Owner cancelled rental, after we searched to find just the right vehicle”

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Posted 3 months ago

“Stay away if you care about your vehicles. Worst company l have ever dealt with.”

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Posted 3 months ago

“I recently tried to rent a long-term car through Turo and had a terrible experience. Their website showed many options with attractive prices due to a 3-month discount. However, when I reserved cars, the owners canceled the reservations, apparently unaware of the discounts and finding them unprofitable. After reviewing numerous cars, I finally reserved another car that stated "long term bookings are welcome." Unfortunately, the owner canceled at the last minute, claiming the car needed repairs. Following this, Turo sent me a message stating that an additional $527 was added to my account to help me rebook. However, when I booked a new car, this credit was not applied. (and because of this credit, I have booked a much more expensive car!) I contacted customer service, and they told me I had used the credit on my previous booking, which had been canceled - hence, the credit! Despite explaining the situation and even providing a screenshot of the credit message, they did not solve the situation. I've sent another email with the screenshot of the email they have sent me, but no one has contacted me since—they are literally ghosting me! I was planning to book many trips with them during my 5-month residency in the US, but after this experience, I will never use Turo again. And I hope nothing goes wrong during this trip that I already paid, because I cannot trust them to solve any problems! Just terrible!”

Turo 1 star review on 10th February 2025

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Posted 3 months ago

“My country only issues digital license as of 2023 onwards. Turo does not accept digital license so i cant book with them. But overall their app is simple and easy to use.”

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Posted 3 months ago

“I understand rules are rules but some businesses need to be investigated for ethics and be held more accountable. After approving me and taking money out of my bank account Turo waits a hour before my scheduled trip to say they don’t take probationary licenses. If that is the rules you should be clear about it before taking hundreds out of someone account and now I have to wait for a email to determine when I would get a refund. This is frustrating because this is not how you treat people.”

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Posted 3 months ago

“I had a car lined up since October. It's my belief that the host did not want to honor the price and or stipulations of my deal. When I secured my trip it was for 1600 miles. I had tried for days to contact the host to get things confirmed for my trip which was now 2 days away. He wouldn't respond to any message I sent him. I noticed that he had changed the allotted milage for his car from 1600 miles, to 600 miles. I contacted Turo and canceled my reservation with Ribeiro, and surprise surprise, he instantly replied when he got the cancellation notice. Super shady. I would NEVER do business with this host again, and doubtful I will deal with Turo again. So disappointed. I had been looking forward to this trip for months.”

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Posted 3 months ago

“The worst company ever don’t rent car with them”

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Posted 3 months ago

“Awful experience all around. Got a car with old tires went flat the next day, spare was flat too had to be towed. Had to arrange my own expensive Uber to get home with my baby. Never reimbursed and emails are being ignored. Complete scam. Recently was also sent a charge for a ticket I supposedly received in New Jersey even though I never went there on the trip.”

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Posted 3 months ago

“After paying over $400 for “premier” insurance coverage I was refused reimbursement for a covered incident. The 2 month communications included me being switched to 5 different agents, none of whom could properly formulate a sentence in English. This is the worst company ever and I would NEVER use them again.”

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Posted 3 months ago

“⭐⭐⭐⭐⭐ I recently rented a 2019 Chevy Suburban through Turo in Houston, Texas, and the experience was absolutely fantastic! From start to finish, the process was seamless, and the host made everything incredibly easy. The convenience of picking up the vehicle was unmatched—no long lines, no hassle, just a quick and smooth handoff. The SUV was spotless, well-maintained, and perfect for my family’s trip. It was spacious, comfortable, and drove like a dream! The best part of the experience was the host’s exceptional customer service. They were responsive, professional, and went above and beyond to ensure I had everything I needed. They even provided clear instructions and helpful tips for navigating the city. If you’re looking for a stress-free car rental in Houston, I highly recommend booking with this host. I’ll definitely be using their service again on my next visit!”

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Posted 3 months ago

“Strongly advise against using Turo. My experience with customer service was horrible.I rented a vehicle had low tire pressure, reached out to owner they said nothing to worry about that the warning never shuts off & they had new tires. Ended up with 2 flat tires on my way back home in a stranded area & got caught in a severe weather flood warning to where I had to wait out the storm/make difficult decisions to try get out of the storm to return the car & avoid further issues. Due to the storm & location i was stranded my cell service was not good even though i contacted the owner every chance I got service to let them know the situation & that i couldnt make the return on time. I received no support or understanding with customer service and was forced have the car towed away when I was on my way home to return it. All these circumstances, Turo canceled my account charged me extra , regardless of the facts & customer service not putting anything into the system of my situation.Their complete disregard for fairness and accountability is unacceptable. Read the terms of service & they claim to work with you with weather conditions beyond your control but that's completely false. I don't recommend Turo to anyone .”

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Posted 3 months ago

“The worst rental company EVER!!!! It is a scam!! They will charge you for everything!!!! Go somewhere else, please!!!!”

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Posted 3 months ago

“Customer service is horrible. The 415-335-7151 hangs up when it answers. They won’t allow you to speak to a supervisor. The rental system works fine but it stops there. I will never use use this company again. Once they have access to your CC they charge you without permission.”

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Posted 3 months ago

Turo is rated 1.3 based on 1,000 reviews