Name: Turo
Rating: 1.26

“This is one star review is directly against Turo the company and their customer service. Their search functions and filters do not actually work. When attempting to filter for vehicles with mileage limits for what I wanted the search function kept providing vehicle rentals that were far less than needed. When I attempted to use their customer support I initially got a chat bot that told me there was not a feature that allowed you to filter for mileage limits. After calling out the chat bot it transferred me to an agent, who did not provide answers to my basic search requests, but kept attempting to gain more personal data about me. After attempting to get answers to the questions I asked for more than 20 minutes with zero of them being answered I asked for my account and personal data to be deleted. I will not be sung this company as an option because they cannot answer customer inquiries first without gaining all your personal info. I don’t think that should be required until they can answer basic search questions that I can find on literally any other car rental site, without providing any personal information. Tell me if you have a product that meets my needs first and then I’ll decide if I want to take steps towards buying it. What a joke!”

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Posted 8 months ago

“Turo consistently takes the hosts side in any dispute from my experiences with no verifiable evidence. I was charged an extra $60 because the car was said to have been unlocked when I dropped it off which is not true. I was even careful to follow the procedures and document everything and the host still found a way to charge for something. This only came after I refused to pay a $25 shuttle fee that the host was trying to charge which was illegit because the parking lot doesn't charge anyone for shuttle services. So once that was disputed, in retaliation the host "claimed" the door was left unlocked and I was charged $60 at 3am that night without any prior warning, notification or anything. My previous issue with Turo is when a host claimed I smoked in their car... I DON'T EVEN SMOKE!! I was charged $150 for that. You guys are ruining a bunch of good trips and experiences because of weak policies and no due diligence and then the foreign representatives are just like robots and provide little to no assistance to the PAYING CUSTOMERS who are the ones ultimately keeping this company going. Keep this up and you all will be faced with a pretty big lawsuit I'm willing to bet. I love the service but I'll probably never use Turo again and I hope others follow suit.”

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Posted 8 months ago

“I had great experience many times with Turo rentals until I met a host named Thanh. I expected another good experience, however that did not happen. Originally I was suppose to rent a Kia Sorento . He called last minute saying that particular vehicle was no longer available. He had a Carnival Van which at the time was not pictured on his site. The Van road rough and had extremely loud wind noise. The day it was due to be returned a piece of the window trim was missing. The only thing I can figure is it flew off while being driven. I had nothing to do with it. He was made aware. He picked the car up and made a claim to Turo. Then several days afterward he claimed the windshield was cracked (suspicious). Unfortunately of all the pictures I took I did not take the angle he claimed was damaged. Mind you I watched him as he picked up the car and he examined the front windshield. He took the car, called me back within 15 mins. only discussing the missing trim no mention of a cracked windshield. Then several hours later a picture was taken in a random garage claiming a cracked windshield. Unfortunately I rated the trip as good before all this happen because everything was okay until that. I regret not giving myself more time before I wrote the review. I would never ever recommend this host to anyone. I would also not recommend Turo to anyone. In my opinion they favor the host over the guest. Pictures are great to determine damages but other things should be considered . I question why after the host picks up the vehicle and inspects it,so much time is alotted to return and claim damages. It seems unfair to the guest. Either way I will not be booking again. I will just seek out the standard rental companies. They have their problems , but I will take them over the foolishness from Turo”

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Posted 8 months ago

“Worst rental experience I have ever had — avoid Turo if you value safety and fairness. From June 24–29, 2025, I rented a 2021 BMW X3 through Turo and purchased their additional protection plan specifically because I was traveling through a national park with rough road conditions. On the final day, I hit a pothole and got a flat tire. I called Turo roadside assistance and was told repeatedly to “keep waiting.” After hours of waiting in a remote mountain area as it got dark, I was finally told that roadside assistance might not even be available because it was Sunday — information they could have shared from the start. I was essentially left stranded and had to arrange my own tow within 15 minutes. The situation became even worse afterward. I later received a $7,000 damage bill, including replacement of all four tires, trims, and cosmetic items, even though the incident involved a single flat tire. When I tried to use the protection plan I paid for, Turo claimed it was voided because an email notification had gone to my spam folder. Customer service was extremely frustrating — I was repeatedly talked over, redirected to my personal insurance even though it is secondary, and given inconsistent explanations. This experience felt unfair, stressful, and unsafe from start to finish. I strongly recommend using a traditional rental company instead of Turo if you want reliable roadside support and transparent damage handling.”

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Posted 8 months ago

“Turo is a scam. You need to cancel within 24 hours of booking, no matter how far in the future the trip is, but the app frequently freezes and may not register your cancellation. If you don't realize it within the 24 hours, there is a 0% refund. I tried to get a refund after realizing, and was passed around for hours before eventually being hung up on by the supervisor. Don't use them for anything.”

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Posted 8 months ago

“I have the worst experience with Turo, I rented a Porsche downtown Waikiki from Thomas and he was not honest about the car. I was told it was pristine and not a scratch on it. Not true at all and the car was not cleaned with sand in the seats and floor. The brakes were not good as they were constantly squeezing and a spongy feeling. The Porsche was a hybrid and when I returned the car I filled it up with gas and was charged $59.24 for not charging the car. He beaver mentioned it was a plug in hybrid and no where on his site did it state to recharge the car. Deception at its best. No mention of it and Turo backed him up and validates his claims. Never again will I rent from Turo I am cancelling my account and deleting my app.”

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Posted 9 months ago

“Turo allows retaliation from hosts. A host tried to double-charge me for airport parking that was already included in the fare I paid. I contacted Turo, and they confirmed that the host was in the wrong and they ruled in my favor. The host (angrily) submitted a retaliatory review. I contacted Turo to get the review removed since they had already confirmed that I was in the right. They told me they wouldn't remove the review. I got templatized email responses from the review removal team, and when escalated to a manager, she confirmed that Turo treats its 30-day review policy as a higher priority than hosts RETALIATING against customers.”

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Posted 9 months ago

“Turo is the worst business with the worst customer service I have ever used in my life. The customer service is all offshore in the Philippines, and the hosts and cars are not real, they are all fake. I attempted to use Turo twice, once on Christmas Day, and when I arrived the "host" had no car available for me. The second time was last week (January 2026) and the host sent me to a non-existent location and then cancelled my booking. Do NOT ever use Turo - just hire a car from a professional car hire company, otherwise you will be left stranded without a car and out of pocket.”

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Posted 9 months ago

“Worst travel experience. Car broke down (not our fault), and Turo customer service was non-existent. It's just a chat bot that would not help. The company model is not set up to handle any issues at all so we were left stranded. We had to uber our way out of that situation which was really expensive and then were left with the stress of being blamed for an issue which was not our fault and the owner's maintenance issue. To top it off, Turo refused to refund us even though we couldn't use the car! Stay away from this company - it's not like airbnb although it is touted as such. Cars aren't reliable enough for this model. Even choosing a 5-star host like we did doesn't guarantee a good experience. I'll never use Turo again, even if it's less expensive than the alternatives.”

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Posted 9 months ago

“I have had a positive experience with Turo in the past, both as a guest and a host. Turo was once recognized as a commendable ethical company. However, it seems that currently, Turo has prioritized profits over everything else. I have made numerous calls to have unlawful charges removed from my account, as well as income from a customer who has rented my car for more than two weeks. Turo now employs a workforce of foreigners who are not well-versed in English or do not comprehend American customer service standards. I have asked to speak with a native American representative, but the agent informed me that he could not assist me. How is it possible for an American company to lack American representatives in customer service? At this point, I feel compelled to make these issues public and/or reach out to the American Federal government regarding the problems I am facing with Turo. I have invested countless hours trying to articulate my concerns, only to receive the same unsatisfactory outcome. Customer service will just put the call on hold when ask to speak with an american citizen. companies lose sight of their core values, it inevitably leads to their downfall”

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Posted 9 months ago

“I rented a 2019 Volkswagen Tiguan (light blue) in Airdrie through Turo for about a week and a half. The handoff was in person at a commercial area (shops/parking lot). Everything seemed fine at pickup. Before the last day of the trip, the vehicle developed a serious mechanical issue in the front suspension (not cosmetic damage). There was no accident, no collision, and nothing unusual happened during my rental. As soon as the problem appeared, I followed Turo’s instructions and opened a damage/incident report directly in the app. We handled everything through Turo as required. Turo arranged/approved sending the car to a large dealership service center in Airdrie (Honda Airdrie). After that, I was hit with a charge of approximately $2,060 CAD. Here are my main issues: 1. Unauthorized charge My card was charged without my approval/consent for that amount. I did not authorize Turo to take that payment in that manner. 2. Mechanical wear-and-tear treated like renter damage This was a mechanical suspension failure with no accident involved. I strongly believe it falls under normal wear-and-tear / pre-existing mechanical condition, not something caused by the renter. 3. Stressful host behavior The host (and the host’s spouse) were very unpleasant and pressuring during the situation, which made an already stressful incident worse. 4. Lack of cooperation and poor customer support Despite explaining multiple times (and in writing) that there was no accident and that I followed Turo’s process immediately, I received automated actions/cancellations and no meaningful investigation or resolution. I sent multiple emails and tried repeatedly to get a clear response, but I was largely ignored. 5. I can’t even close my account After this experience, I tried to close my Turo account, but the system shows an error. I contacted support several times asking to close the account, and I still cannot do it. I wanted to like Turo, but this experience has been exhausting: a mechanical issue handled correctly through the app, followed by a large charge taken without approval, and then support that doesn’t engage.”

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Posted 9 months ago

“I was a host on turo I had great reveiws. I had a guest rent my car who texted me at 1:30 in the morning saying something was wrong with the car. At this point he already had the car for three days. He said the car sounded weird and was starting to die. I asked if checked the oil? He said has it been having issues I said No that's the first thing I thought of. He looked at the oil it was bone dry. I asked all long he had been driving like that he said about 4 hours. He blew my engine so I paid for the tow truck it haul it back and hour and a half away. I submitted my claim with pictures before and after. The mechanic said he ran it out if oil? Turo never did anything about it. Even with the insurance I paid for from turo. I took all my cars down after that. I lost over 6,000 with turo never again. I would never recommend being a host on turo. They don't care about their hosts.”

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Posted 10 months ago

“This review is for anyone interested in renting their car on Turo. We have two cars in Fort Lauderdale. We decided to use a Turo dealer to rent both cars when not here. The dealer is a friend. We haven't had any issues until 12/26 when we picked up our BMW X7 and discovered the renter smokes pot in the car. The renter was banded from Turo and fined. That is well and good but the longer effects of the pot smell continue. We purchased a device to help remove the smell and it helped. But it will be a long process. Not everyone will have a bad experience with Turo and some might not even care if the car smells like pot. We do and have opted to remove both cars. I do wish that somehow the renter could be charged for professionally cleaning our x7. If you are considering renting your car on Turo be prepared that this could happen to you.”

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Posted 10 months ago

“For several years, I used to be one of Turo's biggest advocates, referring friends and family to them on a regular basis. Not only do I no longer refer others to Turo, I caution them about it and suggest that others stick to more traditional car rental agencies. The last two rentals that I did were both horrible experiences, and Turo denied any responsibility. 1. The Turo car that we rented had literally bald tires on it - not at all safe. One tire had a leak that we had to take a couple of hours out of our vacation to have patched. The final blow was that I decided to check the oil before heading out on a highway trip, and the oil was bone dry. Not just low, but bone dry. Had I not decided to check, we likely would have been stranded roadside (we were driving from Phoenix to Las Vegas - 4 hours, 300+ miles at 80 mph) with no oil. Turo refused to take responsibility for a vehicle that clearly was not safe to drive. 2. We had a 6-week Turo reserved for our vacation, a reservation that we had made more than 3 months in advance. Upon landing at Sky Harbor and while taxiing up to the gate, we got a text saying our car had been canceled. Turo could not replace the rental with another vehicle. Stranded in Phoenix, we had to take a shuttle to Sedona, spend a week in Sedona without a car (there are no car rental agencies in Sedona!), take an Uber to Cottonwood at the end of the week where we could rent a car, and then drive to Phoenix and return the 1-day rental (almost $90) before securing a long-term (5-week) car rental (not through Turo!). Turo customer support did absolutely nothing - they even refused to reimburse us for the additional expenses and hassles that we incurred replacing their vehicle. So, sadly, what started out as a great concept has left us with no desire to use the Turo service again. If you plan to run a successful business, you need to have a solid customer service experience behind it for the unfortunate encounters that arise.”

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Posted 10 months ago

“Will not rent from Turo again. Their pet policies are not clear. The car I rented had some issues but got us there and back at least, without breaking down. Was charged extra fees, like having a pet. None of it is clear when you book the car, nor did the car say no pets. After all the fees and extra expenses, I could have basically gone to a legit rental car company and had so much mess of a hassle.”

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Posted 10 months ago

“To the Turo Team, I am submitting this review to provide detailed feedback regarding a recent rental experience that resulted in significant financial, procedural, and reputational harm. I am rating this experience one star due to serious failures in Turo’s claims and enforcement process. Rental Details: • Reservation ID: 51003586 • Vehicle: 2015 Mitsubishi Mirage • Rental Dates: November 10–17, 2025 • Miles Driven: 724 miles I rented the vehicle on November 10, 2025, and returned it in good condition on November 17, 2025. Upon return, I reported a slow acceleration issue with the vehicle, which the host, Mr. Odane J. Facey, acknowledged as characteristic of the car. No new damage was documented or reported at that time. Post-Trip Claim and Actions: • On November 17, 2025, Mr. Facey submitted a Turo post-trip claim asserting the vehicle was inoperable, without providing pre-rental inspection records or evidence linking the issue to my use. • On December 5, 2025, Mr. Facey provided a Snap-On diagnostic report showing code P0796 (CVT primary pressure solenoid malfunction), which is an internal mechanical issue inconsistent with renter-caused damage. • On December 11, 2025, Facey relied on an inspection from “MPM Automotive LLC,” an entity inactive under Florida law, which did not establish pre-rental condition or renter-caused damage. • Turo sent post-trip claim notifications with the “damage areas” field left blank, obscuring the allegation and preventing a meaningful response. • Between November 18 and December 20, 2025, Turo repeatedly demanded $500, threatened collections and credit reporting, restricted my account, and issued communications that felt retaliatory, including notices on December 9 and December 12. Impact on Me as a Renter: • Loss of Turo account access and rental opportunities • Exposure to threatened financial liability ($500 claim and potential transmission replacement costs of $2,500–$4,500) • Substantial time and travel (296 miles) addressing claims • Emotional stress and reputational harm Key Issues Observed: 1. Claims were enforced without clear documentation or identification of damage. 2. Automated enforcement and shifting deadlines created confusion and hardship. 3. No independent evaluation or meaningful opportunity to dispute the claim was provided. 4. Communications from Turo included threats and coercion despite evidence of a pre-existing mechanical issue. Suggestions for Improvement: 1. Require hosts to provide pre- and post-rental evidence, including diagnostics for mechanical issues. 2. Provide independent or third-party evaluations when claims involve internal components. 3. Ensure renters can respond to claims before enforcement, including account restrictions or billing. 4. Avoid threatening or automated communications that lack verified evidence. 5. Establish internal oversight to verify claims before enforcement. This experience has highlighted serious deficiencies in Turo’s claims process. I hope Turo considers these recommendations to improve transparency, fairness, and renter protection, which will ultimately strengthen trust in the platform. — Monique Maybell”

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Posted 10 months ago

“Turo accepted my booking and payment, then refused to hand over the car because they would not accept a valid Australian digital driver licence, something that was not clearly disclosed before payment. This happened at the airport with my family and children present, leaving us stranded. I spent over 2 hours on the phone with no resolution, no sympathy, and no service provided. Despite this, Turo refused a refund. Taking payment and then denying service based on undisclosed requirements is unacceptable and, in my view, contrary to Australian Consumer Law. Never again. I would strongly warn Australian customers to avoid Turo. Modern day robbers in my opinion, criminals.”

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Posted 10 months ago

“2 o'clock car is not ready they bring 3.30 one junk car never againasghar”

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Posted 10 months ago

“Terrible service, don't use. I got a car for the summer and the company was terrible to work with. The car had many issues but they were not listed in the description. When I tried to get a new car one agent told me I could get a new car no problem, but I was told by another agent I would not be able to. They then told me I would have to find a new car on their website or a competitors for a new car and I could get a discount for that new car, again, some else told me otherwise. Overall terrible and deceitful company. I was constantly on the phone with them to get answers and no-one would help. I asked for a manager to cal me and they would not. Ruined my summer. Would not recommend to anyone.”

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Posted 10 months ago

“Caution When Purchasing Turo Gift Cards Gift Cards are not honored I want to share my experience as a consumer so others can make an informed decision. A $1,000 Turo gift card was purchased for me, and when I attempted to redeem it, the system indicated the gift card number was invalid, despite the payment having been completed. I contacted customer service and was initially told the issue would be resolved within 48 hours. I am now on day 10 with no resolution. I have been unable to speak with a supervisor, calls have not been returned, and there has been no clear explanation of where the issue has been escalated or when it will be resolved. At this time, the funds remain unavailable, and the lack of communication has been very frustrating. Based on this experience, I would strongly encourage others to use caution when purchasing or relying on Turo gift cards and to consider other companys”

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Posted 10 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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