Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,049 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give zero stars if I could. Was stranded at the airport for 2 hours because the car I rented on Turo canceled at the last second. Customer service is the worst I’ve ever experienced. They refuse to give me my money back or compensate me for ruining my vacation and wasting countless hours talking to totally incompetent service agents. I’m disputing the charge with my credit card company and now they are threatening me to never be able to use Turo again. Seriously? Gladly.”

Helpful Report

Posted 1 month ago

“My past 2 trips with Turo. 1) Owner cancelled my reservation the morning of my trip, leaving me scrambling for a replacement. 2) I needed to cancel my reserver THREE WEEKS prior to the start of my trip. Turo said I'm SOL and kept 100% of my money. Avoid this company at all costs.”

Helpful Report

Posted 1 month ago

“I need to speak with representative but no way you can do it”

Helpful Report

Posted 1 month ago

“I used to be a repeat customer but I won’t be again. I had requested a car weeks before the date. The morning that I was supposed to pick up the car, I spoke with the owner to pick up a hour before & he agreed. So called Turo to see if I could pick up 1 hour earlier. The customer care person told me that the car is not safe to drive & was canceling my request.I feel like it’s unprofessional to cancel request after they had charged my credit card & not notify me of what was done. I have even told friends & family about Turo. Now I will go tell them how unprofessional they are.”

Helpful Report

Posted 1 month ago

“I’ve never used Turo before, yet my account was restricted immediately after signing up — with no explanation. Instead of providing a specific reason, they sent me a vague list of “possible” causes, none of which applied to me. I combed through the list and there was absolutely nothing that justified this restriction. What’s worse? They told me I could reapply in two years. TWO YEARS — for an account I never even had a chance to use! That is absolutely absurd and unacceptable. I’ve never experienced such poor onboarding or customer treatment from any other platform. This kind of practice makes me seriously question their credibility and how they handle customer data. I will never do business with Turo and strongly advise others to avoid this company. There are far better and more transparent car rental options out there.”

Helpful Report

Posted 1 month ago

“I am writing to formally dispute an unauthorized charge associated with my recent rental under Turo, Rental #45092764. I was recently notified that I am being charged a fee for allegedly smoking in the vehicle I rented. I want to state unequivocally that I **never smoked inside the vehicle** at any point during the rental period. This allegation is entirely **false** and deeply offensive. The charge was applied **without my consent** and **without any prior communication or supporting evidence**. As such, I consider this charge to be unauthorized and demand its **immediate reversal**. This situation is not merely about the amount charged. It is about **false accusations, damage to my personal integrity, and a serious lack of transparency**. I take great care of any vehicle I rent and will not accept being held responsible for actions I did not commit. Additionally, I have attached photos taken the day I returned the vehicle, which clearly show the condition it was left in. I request that Turo provide **specific and clear evidence** to support this claim. **Where exactly is the evidence of smoking inside the car?** Furthermore, as a resident of the State of Florida, I am aware of my consumer rights under the **Florida Deceptive and Unfair Trade Practices Act (FDUTPA)**. Falsely accusing a customer and charging them without proper evidence may constitute a violation of these rights. If this matter is not resolved promptly and appropriately, I am prepared to pursue legal action through the Florida Attorney General’s office and/or small claims court for damages and legal redress. I request that this matter be resolved immediately, and that Turo provides a written explanation, as well as any supposed evidence that supports this accusation. Please confirm receipt of this letter and provide a timeline for resolution. I can be contacted at:”

Helpful Report

Posted 1 month ago

“Turo in the past, was great. Now, the host, Clay in Pueblo Co, charged toll fees, that he had paid, waited to notify, charged 309.00, had to dispute with my bank. Turo customer service is awful. They lost a repeat customer. No more Turo.”

Helpful Report

Posted 1 month ago

“horrible for host”

Helpful Report

Posted 1 month ago

“I was just on the phone with Berny and Sebastian about an unresolved issue with my account and was just hung up on and told my issue was unproductive. The people on the phone had no supervisor or answers for my questions. This has been the worst customer service I have ever experienced. I will make sure no one ever uses this company seeing how they do not care about their customer. All I needed was my account closed. No one was able to help me. No supervisor # provided to contact next morning no nothing. Terrible run company.”

Helpful Report

Posted 1 month ago

“The absolute worst customer service ever. My account was blocked and i was told i was banned. I contacted them several times through the app and they over the phone and no action was taken to fix it. The representative informed me to just keep waiting or make new accounts.”

Helpful Report

Posted 1 month ago

“Rented the Host's car the night before needing it on the Turo app. Show up to the vehicle in an industrial complex the next morning. No Host and no information on how to unlock the car. Called the Host and was told to "look around on the ground" for the key. Finally found the key on top of the rear tire. Opened the door and the interior reeked of stale smoke. The interior was coated in a thin layer of nicotine tar. Because we were in the middle of a vacation, time was precious (and we were dropped off by Uber in an industrial complex) so we took our pictures and completed the process. My mistake was not turning the vehicle on until after accepting it. The check engine light came on. I tried calling the Host. He now did not answer his phone. I told him in the Turo app that we could not take the car due to safety reasons and to cancel the trip/refund our money. I further filed a claim with Turo about the issue. After a number of hours, we finally managed to rent an Enterprise car (for less than the Turo car) and went about completing our trip. Return home. No refund. No communication from Turo (except daily messages to "rate my experience"). I call Turo and am told that I'd receive a response in 2 business days. No response. I call a week later and -- after being passed to various representatives -- am told that I'll soon receive a response (they had to speak to the Host). Two weeks later, no thing. This is after having documenting everything in the Turo app in near real time - meaning Turo could quickly review its logs to know the car was returned within less than 15 minutes of acceptance (and the Host agreed to the return). I've had a prior good experience with a Turo host. I expect the occasional bad host. But the company's failure to timely address customer concerns means that I will never use the service again. You can decide for yourself, but if you are on vacation where your time is precious, please beware. Good luck out there everyone”

Helpful Report

Posted 1 month ago

“They don't allow you to verify your driving license online, the Android app and customer support sucks so hard”

Helpful Report

Posted 1 month ago

“My rental was canceled by the host at the last minute. I had reserved it weeks earlier. Turo wasn't exactly overly helpful in scheduling a replacement, nor was the host. The host had several other cars in her fleet and did not offer any of them. Turo said that because of the cancellation I was eligible for "compensation." Turns out this means they would waive the rebooking fee. And that was it. Seriously? Why not discount the rebooked rental? Or just comp it? I had to spend way too much time rebooking -- scrambling at the last minute -- to make something work. Better to just go through one of the mainstream rentals. They always have additional cars ready to go and most of the time they upgrade my rental for a very nominal fee. I've had so many great experiences with Air BnB and VRBO that I was hoping Turo would be just like that. Nope.”

Helpful Report

Posted 1 month ago

“It has been great for the most part since I realized it is much better when I rent from an all star host otherwise I actually did have a bad experience with cancellations ...But I absolutely love Turo and been using them for at least 7 years or more..”

Helpful Report

Posted 1 month ago

“First and last time using Turo . Had a ev car that wouldn’t charge at any station and home charger was extremely slow . So dropping it off i couldn’t have it on full battery because i had to use the battery to get there . The host chargers me $60 because car was not on 100% . SCAM SCAM SCAM . I lost a day of using the car and they want to charge me ! The customer service is the absolute worst . They will tell you anything to get you off the phone and even with proof of car issues in turn message between me and host saying i was stuck and have issues they didn’t care . Stay far away. Stick with regular car rental businesses .”

Helpful Report

Posted 1 month ago

“I have been hosting for maybe a year/ as of right now I have my car listed at $71 a day. I had a friend try to rent my car and turo is Charging a NY trip fee of $352 for one day. Making this guys price $432 for one day! This is completely outrageous . I will be removing my account from there site once May last bookings are through. What is the pint to even try and rent your car. No one in their right mind would ever rent a car for that! Absolute outrageousness.”

Helpful Report

Posted 1 month ago

“In bold letters, free refund to a certain date. When actually trying to cancel l, they mention “we meant free cancellation for the security deposit” Will never use them again”

Helpful Report

Posted 1 month ago

“Cancelled reservation with no reason”

Helpful Report

Posted 1 month ago

“Turo is a horrible rental service you literarily have to wait 10 business days to receive your deposit back they take your money as soon as you book the rental but then make you wait exactly 10 business days calling them won’t help they play like they don’t know anything and don’t try to help I wouldn’t waste my time”

Helpful Report

Posted 1 month ago

“Don’t not use them they will scam you”

Helpful Report

Posted 1 month ago

Turo is rated 1.3 based on 1,049 reviews