Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,127 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“ms.Ana bell my host was very professional and very nice she was efficient don’t take her a long time to get me in a car and I appreciate her so much . Thank you for the experience and will be doing business with her again”

Helpful Report

Posted 2 months ago

“Everything went well until I asked for a thirty minute delay for return. I was approved for free, but Turo then charged me $110 for a late fee. This practice is very questionable as they add additional fees that are unexpected. Renter BEWARE!!”

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Posted 2 months ago

“I feel ripped off. I'm a senior citizen who booked a 15-year-old Prius through this company for a pretty hefty price. All over their website it says you can cancel up to 24 hours ahead of time. I booked the wrong dates so when I went to change it I canceled the first booking only to be told that I lose all $300 that I paid and if I wanted to book again I have to pay all over again. Apparently there was a $5 discount on this stupid car which made it unrefundable booking. Buyer beware! Customer service was less than helpful. I believe this is predatory tactics. What a rip off! I will be posting this on social media every chance I get”

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Posted 2 months ago

“Terrible experience, I was literally robbed.. never again”

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Posted 2 months ago

“I tried to rent a car through Turo. They charged my credit card and then cancelled the reservation immediately because my driver's license was going to expire during the rental period. I never got the car. They cancelled the booking the same day I tried to reserve and they still charged my credit card. I have spent 3 weeks trying to get a refund. They are trying to charge me a $190 cancellation fee. I have spent over an hour on two separate occasions trying to get this resolved. At one point they told me I would receive a refund in 10-14 days which never happened. Only when I threatened that I was immediately going to initiate a chargeback did they finally agree to a refund. However, they said this was a one time courtesy and that they typically would not refund for this.”

Helpful Report

Posted 2 months ago

“I have used Turo several times in the past and those were wonderful experiences. I tried to book a trip out west and had difficulty determining what "unlimited miles" meant. The original ad(s) for the car said "unlimited miles" but then "unlimited miles" showed up as as "add on" which considerably raised the daily rate. I decided to go back to corporate car rental cause it was more straightforward and ultimately cheaper. I suggest that Turo make this issue more transparent.”

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Posted 2 months ago

“Don’t book from Turo they are hopeless and good for nothing. They will leave you when you need their help”

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Posted 2 months ago

“Had a horrible experience ‘renting’ from Turo first booking the car had engine issues (turns out it needed a new spark plug) I was assured I would have a replacement car the same night but the tow truck took around 2.5 hrs by which point no cars were available, unless I wanted to pay and extra $300 (after being told Turo would cover any difference in cost) after missing my accommodation booking, I had to get a new rental the following morning (15.5hrs later than my original booking) Turo have paid only $40 refund, to cover the more expensive booking fee but no compensation for the loss of 15.5 hours, missed AirBnB or travel costs to the new rental. They are now ignoring emails, putting me on hold and then hanging up on me. The replacement car host also told me the car was a stolen vehicle.. Do not book with them!!”

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Posted 2 months ago

“We got a car that conked out on us in the middle 9f nowhere. After 6 hours waiting for an Uber, that we'd be reimbursed for, it cost $160 and they refuse to reimburse. NEVER AGAIN.”

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Posted 2 months ago

“I have had pretty good experiences. I've used individuals as well as car lots and such. But the last 3 rentals I've had a 200 dollar deposit added to my card without me knowing. I see it cube out but can't see when it goes back in. Takes about 15 days to refund in told. So I have 600 dollars in limbo somewhere. I don't like it.”

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Posted 2 months ago

“Last minute cancellation by host, second host unresponsive, no price advantage over traditional rental companies. First try for me. never again.”

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Posted 2 months ago

“Had a trip booked and paid for and the host cancelled the trip 4 days before the trip. Turo’s solution was that I should pay an additional $400 for an equivalent vehicle. They said as much as they would like to help me more, they couldn’t do anything. So basically Turo does not guarantee you have a vehicle even after you pay in full. Why should anyone book with them if the boat can cancel at any time and you are then out of luck!”

Helpful Report

Posted 2 months ago

“My Turo host cancelled my reservation the DAY BEFORE MY TRIP! I had made the reservation three months in advance, so of course, there was nothing available even close to the price I paid! Turo as the company offers you NOTHING except a refund which takes 7 days! I ended up paying more than DOUBLE the price for my one week rental because I had to do a last minute reservation at a regular car rental place! I will NEVER use Turo again!!!!”

Helpful Report

Posted 2 months ago

“Turo is horrible how do yall charge like 4-500$ for a 2014 vehicle when enterprise is charging that or slightly less for a 2025..please make it make sense cus it doesnt”

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Posted 2 months ago

“Booked a trip. Then cancelled a couple of days later. Was told I would get a refund within 24 hours. Called three days later and was told the trip was not refundable. I then pulled up the trip and lo and behold there was a block that showed up that all of a sudden said it was not refundable. Terrell would not give me credit on the account or do anything. So they just kept $141 Plus and basically said oh well”

Helpful Report

Posted 2 months ago

“First and last time renting a car with Turo. The host, Cole in Honolulu, falsely charged me with a smoking fee. I have provided my own photos when dropping off the car and it does not show the same thing the hosts photos do stamped over 12 hours later after the car was returned. Customer service is a joke and they just keep denying my dispute even with photos provided.”

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Posted 2 months ago

“Highly recommend services”

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Posted 2 months ago

“TURO IS THE LITERAL WORST! This is the poorest car rental experience I have ever had in my entire life. Policies need to be revised to ensure a smooth process for the customers and customer service needs to be improved to ensure people are actually getting adequate help. Not talking to 6 different people from different places in the world who clearly don’t know what they are doing.”

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Posted 2 months ago

“When Turo works, it's great. Unfortunately, in my recent experience, it only works about half the time. I'm 45 and have a perfect review history on Turo, mostly with higher end cars. No accidents or tickets on my driving record. My most common issue has been "ghosting" by owners immediately before a trip. I'll have a reservation set up a month or more in advance, prepaid. Then, as I get closer, I'll notice that the car has been delisted from Turo (I only know this because I now know to check this out as the trip is approaching). I reach out to the owner, and get some version of, "Oh something happened and the car is no longer available." No heads up from the owner or Turo, and it's only because I reached out that I learned there was any issue. In all cases, Turo cancels the reservation and gives me a refund (eventually... they push hard to do an account credit instead) but I'm left scrambling to make alternate arrangements. It also smells strongly of a scam. The "owner" never intended to rent the car - they just wanted to hold my money for a month or more (and who knows if Turo ever got it back from them). If you are doing an airport drop off with Turo (extra fee) and don't mind using one of the big agencies as a backup should things with Turo go south at the last minute, it's not a bad option. But if it's a special rental and actually getting the car you reserved is critical, I would avoid Turo and go with a well-reviewed specialty local car rental place. One positive thing I can say - when you chat with customer support, it's relatively straightforward to get transferred to a manager. In my experience, they take the time to actually understand happened. They haven't really done anything about it, but I at least felt heard, which was better than getting stonewalled.”

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Posted 2 months ago

“Turo cancelled my reservation hours before it was scheduled to start. They said they would find me an alternate vehicle but never did and my vacation was ruined. I’ll never use Turo again”

Helpful Report

Posted 3 months ago

Turo is rated 1.3 based on 1,127 reviews