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Turo Reviews

1.3 Rating 478 Reviews

7 %

of reviewers recommend Turo

Company Reviews

1.3

Based on 478 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Turo 1 star review on 10th May 2024

Turo 1 star review on 10th May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a car owner, I would NOT recommend listing your car on TURO nor renting through them. I had a horrible experience with a renter who scammed me and they refused to help me and allowed him to rip me off. Any company allowing that to happen, can't be trusted. I would assume they also won't help a renter who is scammed. Their customer service is appalling. Stay away”

Posted 4 months ago

“The cars and hosts have been great. They are five star. Turo as a company is a 1 star. Turo as a company is the issue. Their website's pricing is not what you will pay. The cars are listed at a certain price per day (also included is the total trip price, with a note that this price excludes taxes and fees). However, when you get to the payment, the price will have gone up. The company does not feel this is misleading or false advertising. Customer Service will "as I explained before," you until you just give up. My frustration and aggravation is that they list a price on the page with details of the car. There are no disclaimers or notations that this price includes any discounts you may qualify for (ex., early bird booking, multiple days, etc.). However, the undiscounted price will show on your receipt - which, of course, also includes higher Trip Fees for the higher cost of the rental. This is not the owner's issue. It is Turo's responsibility to advertise fair and correct pricing.”

Posted 4 months ago

“If I could’ve given it, no stars, I would have. This was way more of a pain in the ass than I ever expected. After I wandered the parking lot to find the car, I found out that the USB port was not working and could not charge my phone. They were good at communicating via messages until I told them it wasn’t working…crickets. drop off at Orlando airport is extremely confusing and look out for extra fees!”

Posted 4 months ago

“Worst customer service.. rented a vehicle (10 seats) for my daughter’s birthday party. They cancelled and unwilling to reimburse me for the total of the rental amount. What a joke company”

Posted 4 months ago

“The worst company you can ever deal with. Total thugs and extremely non professional. No customer services”

Posted 4 months ago

“The support is VERY poor. When booking it round up the amount to the next full 24 hours but does not inform you ahead of time (maybe I should have known that - but I didn't.) I assumed that it would be easy to extend since I paid for it - that's my experience with real life car rental services - but I checked with the person offering the car. He said it would be fine to delay return until the full 24 hrs were up but that I would need to "extend" on the app. But Turo only allowed me an additional 3 hours. I called support expecting that it was a glitch - but it was intentional (an effort to get higher rates?). Something smells fishy with them.”

Posted 4 months ago

“What an awful experience. I rented a Suburban to take me and my family to my son's graduation. The Suburban was OK, not great, but good enough. We were driving home Sunday afternoon when it suddenly started overheating. We pulled into a restaurant and called Turo customer support who told me to wait for the two truck and then he would call me a Lyft to get me home. After the two truck left I called customer support back and they stated that the policy was to provide a Lyft voucher for $75. Unfortunately, the Lyft was $180 + tax and there were no drivers available. When I spoke to customer support again, they had no options. No replacement car, nothing but apologies. And there we were, stuck in a restaurant that was closing soon, with 5 family members, including my 80-year-old mother-in-law, and no way home. Turo left us completely stranded with no options to get home. We eventually called some friends to come get us and we ended up finally getting home at midnight. I believe that other auto rental organizations, Avis, Hertz, Enterprise, etc. offer a replacement car if yours breaks down. We'll be using some organization other than Turo in the future after this experience.”

Posted 5 months ago

“Unsafe service! Following numerous security checks and booking online, the host owner requested my driver's licence outside of the Turo checks, unfortunately I shared this but when I asked the host to share some identity so I could confirm who I was meeting, asTuro did not provide ample identification of the host, I had no picture or verifying details to allow me to safely meet and identify the host. The host outright refused to share any form of ID and so did Turo, and cancelled the trip after. I felt very unsafe as Turo through their process and policy allow host to obtain sensitive information about the guest but do not protect the guest by insisting that policy also allows the guest to request the same information or restrict requesting sensitive information by either host or guest being Turo collect this information as part of the registration process. This service is not safe and should not be used by anyone especially women as you don't know who you are meeting and cannot verify this.”

Posted 5 months ago

“This company is a scam I paid upfront for a car and the assumed host would not reply to my messages asking for the address so I could pick up the car. I have filed fraud charges with my bank to get my money back. Don’t use Turo.”

Posted 5 months ago

“I was recently charged $125 for a car I was unable to drive, due to broken seatbelts. I never moved the car, but then the host changed their mind about a refund. It’s a sham of a company.”

Posted 5 months ago

“I listed my vehicle on their platform. While the vehicle was out with one client, someone else booked it. The vehicle needed to be serviced when it came back from the first trip so I could not accommodate the second client at the time he requested and he could not wait for a later checkout. He canceled and because it was canceled I was penalized by turn. The payment for the first trip was 93.00. Turo penalized me 100.00. Needless to say I have de-listed my vehicle with them and will not be giving them a favorable review. Zero stars. Do not recommend. Will not use again. Horrible scammers. They do not protect the people who are actually doing the work and taking all the risks.”

Posted 5 months ago

“I was a big Turo fan until and had recommended 3 friends and they used Turo. But my last trip I asked if it would be a problem if I went over the 24 hours by 1 hour on my 4th day. I was told no problem with no mention of extra costs. Well my 24th hour would have ended at 10am on Saturday and I was able to get it in by 10am not 11am like I said I may need. I got my receipt and they added $125 charge for an additional day. I went thru the chats and got a case number then I got an email from ERICA on the Local Turo Support Team that said you requested past the 24 hour period so you get the full charge regardless of when you turned it in and nothing would be done. I didnt get a phone call or a response to my response to her message. Terrible customer service and I wont rent with Turo again and you should not either. If there is going to be an additional costs that should be mentioned up fron. TURO went from hero to zero quickly for me.”

Posted 5 months ago

“I booked a car Oakland airport. I left out of Seattle at on 20 November two hour flight from Seattle to Oakland. The host had my time I arrived in Oakland he had all my information what time the flight got in at 10 o’clock so that means I’ll get there in Oakland at 12 maybe a little after 12 so that’s considered the next day, the host drops the car off a day early so I get charged cancellation fee and I’m still waiting on the rest of my money. I ended up staying in the airport for seven hours got in at 12:05 had to wait for the renter car place to open up I got charged for something I didn’t do and they did not care. They still haven’t paid me my money yet. Please do not rent from these people. Every chance they get they will rob you and try to make it seem like it’s illegal. It was cheaper to go to enterprise at Oakland airport in Rent-A-Car , I save 200 and something dollars which I would’ve been paying almost $500 for a car from the 20th to the 24th. Be careful.”

Posted 5 months ago

“We just rented a vehicle to drive to one of Utah’s national parks from Las Vegas. Only hiccup with getting one was the first vehicle was canceled and we had to scramble for another setting us in a slight panic mode. We did get another vehicle. We enjoyed the trip there and back. We dropped the vehicle 5 hrs earlier than expected. No problems. Well, 5 days later we got a notice of exterior damage. It was the size of a softball on the tailgate area above the bumper. Unfortunately, we didn’t take pictures before and after to dispute this claim. I would highly advise renters to go over vehicle with owner before and after. You must take pictures as renter for your own benefits. I would take pictures of odometer reading before and after too. It seems Turo will side with owner (as in our case) . We got the minimal insurance that limits damages (luckily we did this) . Buyer beware!!! We didn’t take pictures because nothing happened to the vehicle during our rental period. Don’t give review of owner until 1-2 weeks later. My wife gave review next day with a good review only to be contacted about this bs scam. Specifically if in Las Vegas, avoid owner Judy ward (ju ju be license plate). She and her husband have 6 vehicles and they are NOT HONEST!!!!! Avoid turo in that area! We will go with traditional rental cars from now on.”

Posted 5 months ago

“My experience as a host was awful. Turo is literally ripping costumers off with "fees" . So I rented a car for $90 per day and since I selected "plan 90" Turo keeps 10% of that so I received $170 total. While Turo also charged the costumer $300 for that 2 day rental. The receipt shows "130 fee" which Turo takes on top of 10% they took from me. So when you see a car that costs $100 per day and you rent it for 3 days expect to pay $600 for 3 days instead of $300. RIDICULES!!”

Posted 5 months ago

“I had a terrible experience as a Turo Host!! We are in the SLC, Utah metro and started with a minivan. It was profitable, so we got another one, then tried a luxury SUV to appeal to the skiing visitors. The first 3 trips went perfect with raving reviews, but the third lost control in a rainstorm and got in an accident. Turo refused to process the damage claim, because my safety inspection was 3 months old. The claims adjuster also advised me that they could deny the claim, because I didn't have a photo of the guests Driver's License and photo of the guest holding the Driver's License. My personal insurance would not cover the damage, because the accident occurred during a Turo Trip. The damages we over $18,000 and we were stuck to cover the bill out of pocket! As we started this Turo Host experience, our current bank and insurance company would not consider being associated with Turo, this was my first ignored warning. The fine print in Turo's agreements gives them several loopholes and I haven't figured out how to hold Turo or their Guest accountable. The agreements include a no-lawsuits clause, so I cannot sue Turo. I have requested arbitration four times with no response. The risk of have any vehicles on the road, driven by strangers, with practically no insurance is way too high to be considered. I discourage anyone from becoming a Host. If you are already a host, I encourage you to cash-out your assets before they get totaled without coverage.”

Turo 2 star review on 29th November 2023

Posted 5 months ago

“I don’t usually express an opinion on any site, but can’t stop without saying what happened to us! We reserved a Covette on Turo.com, this car was owned by a private individusl, who only advertised the car, on Turo.com, we rented the car for 24 hours I paid $254.51 for it, we picked up the car at the owners apartment.The man said that the car must be returned with a full thank, that was all the information, the day at 9 clock the next day. We took back the car, the owner inspected the car, we brought it back clean, put it in the owner, of the car didn’t say anything.The next day Turo company charged my account with a late fee of $297, It is true that we are late, we didn’t get there by 9 why didn’t the owner of the car tel me, that they charge a late fee at that time. This was a higher o mount than we paid for 24 hours!! My card was charged almost $300. After saw this amount on my account. I wrote to the owner rossnd me a phone number where I can complain, because of this amount I asked him what it is?! He said not to disturb me!!! It’s outrageous that they don’t inform the person, that if he returns the car after 30 minutes, they charge an extra day, and he didn’t even tell us when we picked up the car!!!😡😡😡😡 car Oner!! Scott Strouphauer 904-813-6769 I do not recommend it to anyone!!!😡 if he had said that if we returned the car later, we would have paid more attention he didn't give me any help to get a phone number or contact information from him, he was dismissive, he was outrageous!!!”

Posted 5 months ago

“Hi the Turo customer service is by far the worst on the plant Adam the so called supervisor was so rude and disrespectful lied over and over over promised that a supervisor would call never happen on 9 different separate occasions the reps said a supervisor would call one time I was told that an email was sent when I got the email. The email was actually from Emmanuel. It had nine misspelled words and at the bottom of it it was signed Virginia executive staff when calling the corporate office not only did they inform me that they would never send an email with nine misspelled words, but there was no Virginia in that office. Come to find out later that Emmanuel sent it and he was just a wrap. It was a scam from Turo when they sent me the email regarding the issue. I was also informed by a supervisor that day don’t have to follow policy and procedure from Turo because they are outsourced and they follow under another corporate domain and they have to answer to the reps not Toros customer service by far the worst in the country 85% don’t speak English they’re very uneducated. They lie to their teeth and their incredibly disrespectful and rude.”

Posted 5 months ago

“Our Turo car broke down in Flagstaff Arizona. Turo was more worried about the car than us. Their customer service is awful! It's obviously a call center outside of the U.S. they promised they would secure a car for us. It never happened. We were left to find our own way back to Sedona Arizona, and then back to Phoenix. I would not recommend using Turo! I will never use them again.”

Posted 5 months ago

“They banned my account after unlawfully accusing me of getting a DUI. Tired to reach management but there was no Helping me after closing my account. There will be a lawsuit.”

Posted 5 months ago

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Turo is rated 1.3 based on 478 reviews