Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,049 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Turo charged me a cancellation fee of $220 because I accidentally uploaded an expired drivers license. My wife needed my ID for something and she put it in our safe. I ask for it back to rent a vehicle on Turo and she grabbed the wrong one and handed it to me. I didn’t check the ID when she gave it to me and I used it to take my picture holding my ID. I landed at my destination to find out that the host terminated my rental. He said that Turo made him do it. I looked at my bank account and saw that Turo only refunded a couple of hinder dollars and kept $220. The never gave me a chance to upload my valid drivers license. I called them and they said that they had to compensate the owner and I told them that the owner said I could lease it again, so why would I have pay the $220 cancellation fee? So the owner said Turo made him cancel and Turo said the owner keeps the money. It’s terrible that they would do that to to someone. Turo is just another big company that enjoys taking advantage of its clients base for simple mistakes that they might make. 😠😡🤬”

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Posted 4 months ago

“! 👎🏼 !!!”

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Posted 4 months ago

“Dear Turo Customer Service, I am Dimetre Gamble writing to formally express my dissatisfaction with the service I received during my recent rental experience, particularly concerning the assistance provided by employees Mark and Gerald, the supervisor I spoke with. I rented a Tesla for a day, and while the initial interaction with the host went smoothly, the situation took a turn when It was time to return the vehicle. Trying to charg the car, I exited only to find that the doors locked with my phone inside. Desperate for help, I borrowed a stranger's phone to contact my wife and subsequently Turo, hoping to connect with the host to unlock the vehicle. Unfortunately, my experience with customer support was frustrating. Despite providing my ID and card details associated with my account, I was informed that I could not receive assistance without my login credentials. I informed your team that I use a passkey and was unable to access my email. Even after sending my information for verification, I continued to receive responses indicating that they could not assist me. This led to an additional four-hour ordeal that included a 40-minute drive to the host's location, during which I mistakenly knocked on the wrong doors. I then had to return to drop off the car, making another lengthy drive home. Throughout this experience, I felt that the customer service team lacked the necessary training in customer support and de-escalation techniques to handle such emergencies. Moreover, the host mentioned that a simple phone call from Turo could have resolved the situation promptly, as he was willing to unlock the car remotely if asked. I hope that my feedback can help improve future interactions for other customers. I would appreciate your attention to this matter. Thank you for your understanding.”

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Posted 4 months ago

“I wish I could give them zero stars. Terrible experience with Turo. I booked a rental on February 6 but quickly realized the pickup location was too far. I contacted Turo for help canceling, and they told me to reach out to the host. The host completely ignored my messages, leaving me on read instead of canceling. When I asked Turo to step in, they tried calling him, but he ignored or sent their calls to voicemail. Despite never picking up the car or even verifying my license, Turo only gave me a partial refund, allowing the host to keep over $200. I repeatedly reached out, but they refused to refund me in full. Extremely disappointing customer service and a lack of accountability for unresponsive hosts. I’ll never use Turo again and would not recommend it to anyone.”

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Posted 4 months ago

“Worst ever….really”

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Posted 4 months ago

“Get a real rental car or get stuck rebuilding a lemon.”

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Posted 4 months ago

“My wife and I needed to both be drivers on our Turo rental in case something happened to one of us. Well, Turo won't allow 2 people to have the same account number and email address. WTF? Had to get my wife's account to request me as a driver using my work email address then I had to create a SEPARATE account under a different phone number and email. This will be our last time using Turo. To save $20-30 just isn't worth the hassle and complete lack of customer support(India should be ashamed).”

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Posted 4 months ago

“Hello people, just wanted to make people aware that are traveling to Orlando, FL. I recently booked a van with a host for pickup at MCO airport. I was notified after I landed that the van was not parked at the actual airport itself. But rather at an "airport parking lot" 7-8 minutes away. And I needed to take a shuttle there. To which was a 15 to 17 minute wait to get to us. This was very misleading as I paid extra to have the vehicle at the actual airport. In addition, upon returning the vehicle, we had to drive to the so called "airport parking lot" and then proceeded to drive all the way to back to park it. Then walk (4-5 minutes) with our luggage in hand to the front and wait for the shuttle to bring us back to the airport. Fortunately, it wasn't a long wait. I called turo and as usual no help there. It was considered part of the airport and is fully allowed to advertise as such. Host found a loop hole with the Orlando airport (MCO) and can charge for airport pickup fee because it's considered "airport parking". Just beware of this as this was very frustrating for me.”

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Posted 4 months ago

“This app is terrible. The functionality is ok, but I was a loyal user for many years and decided to sign up as a host. When I became a host I realized that hosting just isn’t for me - way to small of a return for such a large risk and wear and tear on your vehicle. So when I cancelled some reservations as a HOST, they cancelled my account as a GUEST also. This ridiculous rigidity shows the total lack of human thought and involvement in the whole process. I can’t wait until someone develops a better app and puts these guys out of business.”

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Posted 4 months ago

“24 hour free cancellation notice is not true. Zero refund.”

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Posted 4 months ago

“TURO has cancelled my account and two upcoming bookings due to someone reported using their photos. Despite me confirming I 'm the owner, TURO didn't make any effort to rectify the issue, nor asked me to prove the ownership. They just decided to bully me over the emails. I DO NOT recommend this company due to their arrogant an unfair approach.”

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Posted 4 months ago

“Horrible experience! Gouged me for many extra dollars. They will not post my (negative) review. Stay away!!!!”

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Posted 4 months ago

“🚨 Turo’s support is unreliable and dismisses serious customer concerns. I had my first Turo experience, and it was deeply frustrating due to an untrustworthy host. I immediately flagged concerns about the host’s dishonesty, including him lying to an officer and overcharging me for fuel. However, Turo ignored my warnings and let the host continue operating on their platform. Even worse, Turo removed my negative review of the host, claiming it violated policies—when in reality, it was factual and backed by proof. If Turo refuses to take reports seriously, it creates a dangerous environment for future renters. Sadly, this experience shows that Turo prioritizes hosts over guest safety and transparency. I would not recommend this platform to anyone who values honesty and accountability. 1 star.”

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Posted 4 months ago

“Customer service is awful. My host and car were great so this is no reflection on them. I sent a message asking if there were 24 hr gas stations near the airport so we could fill up on our way back. No reply. So I chose the $80 fill up option since we were driving 2.5 hours at 1:30 AM to catch a 5 am flight. We didn’t want to risk the extra charges of returning a car not filled. Once we landed we saw 3 gas stations open (Circle K) right by the airport. So I texted the host to tell him we can return it filled and to please credit us the $80. He said he was unable to do that and I needed to call Turo So I did and after being on the phone for 48 min and put on hold numerous times cuz the woman who answered had no clue, here were my choices. 1. She called the host and supposedly he said ok. 2. I can return it filled and if I leave a receipt they will refund me the difference of what I paid to fill it and the $80 I prepared. Yup, you read that right! So if I paid $50 to fill it they’d refund me $30. Which means I now will have spent $100 for the fill! She wouldn’t back down and was very confused. I told her my ‘receipt’ was a full tank. My ‘refund’ should be $80 3. Back on hold for another 10 min just to find out that I now must hinor the contract and return it empty. 4. But if I needed any extra time they’d be happy to add that (for another daily fee of course) I’ll never rent from Turo again and wouldn’t recommend them To anyone. Colleen”

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Posted 5 months ago

“My recent rental with TTK investment was fantastic! The car was clean, in excellent condition, and exactly what I needed to get back and fourth for two weeks. Mr.Bernard was friendly and efficient, making the pick-up and drop-off process quick and easy. I especially appreciated the clear communication about pricing and no hidden fees. Would definitely rent from them again.”

Turo 5 star review on 16th February 2025

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Posted 5 months ago

“Customer service is horrible. The host gave me a car with bad tires and no spares. When half way through one of the tires went flat and I had no spares, Turo refused to call a tow. And then I also had to pay for the tires. Worst customer service”

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Posted 5 months ago

“Owner cancelled rental, after we searched to find just the right vehicle”

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Posted 5 months ago

“Stay away if you care about your vehicles. Worst company l have ever dealt with.”

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Posted 5 months ago

“I recently tried to rent a long-term car through Turo and had a terrible experience. Their website showed many options with attractive prices due to a 3-month discount. However, when I reserved cars, the owners canceled the reservations, apparently unaware of the discounts and finding them unprofitable. After reviewing numerous cars, I finally reserved another car that stated "long term bookings are welcome." Unfortunately, the owner canceled at the last minute, claiming the car needed repairs. Following this, Turo sent me a message stating that an additional $527 was added to my account to help me rebook. However, when I booked a new car, this credit was not applied. (and because of this credit, I have booked a much more expensive car!) I contacted customer service, and they told me I had used the credit on my previous booking, which had been canceled - hence, the credit! Despite explaining the situation and even providing a screenshot of the credit message, they did not solve the situation. I've sent another email with the screenshot of the email they have sent me, but no one has contacted me since—they are literally ghosting me! I was planning to book many trips with them during my 5-month residency in the US, but after this experience, I will never use Turo again. And I hope nothing goes wrong during this trip that I already paid, because I cannot trust them to solve any problems! Just terrible!”

Turo 1 star review on 10th February 2025

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Posted 5 months ago

“My country only issues digital license as of 2023 onwards. Turo does not accept digital license so i cant book with them. But overall their app is simple and easy to use.”

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Posted 5 months ago

Turo is rated 1.3 based on 1,049 reviews