Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

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“A little fender bender. I had to pay the $500.00 and did so promptly. Now just over a month later they sent me a notice that I owe over $9000.00. There is no explanation or referral id # and there is no place to dispute it or try to get any other information about it. I called and gave them my name, but they said they could not look anything up with just my name, they need some claim number, that I do not have. Photos are on my old camera. Will need to put them on later.”

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Posted 4 months ago

“I tried them four times because I wanted to give the little guy a leg up over the big rental car companies, but in the four times I tried, it three out of the four were terrible experiences. One host canceled on me flippantly right before my trip. One car was exceptionally dirty with candy wrappers in the center console and the host was terrible at responding taking over 24 hours and sending me bills over two months later for tolls. One host was living in fantasy land and wanted me to clean the car and run it through the wash and detail it myself the same way if you went to paradise car wash. I am not talking about taking all your garbage out and making sure the car is in good cleanliness. I am talking about he really expected me to spend an hour and a half detailing it. Just ridiculous. The problem is that Turo gives their hosts a long leash because they think that’s what they need to do since it’s their cars, but that creates all kinds of issues with customer service and inconsistency. Meanwhile, the price difference between getting a dirty 2013 Toyota Corolla versus a brand new 2024 vehicle to drive from a rental car company is only about $14 difference a day so this company does not have a viable business model.”

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Posted 4 months ago

“Turo is a joke, I've rented at the national companies for less. Don't waste your time with these morons, The daily price sounds good the it doubles when they add in the fees. Turo- PO”

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Posted 4 months ago

“I set up an account and spent thousands of dollars for 2 reservations for cars in Maui. The money came off my credit card and I thought I was good to go. A few days before my reservation, they canceled them stating that I am not approved to use the platform. There was no reason stated. What's even worse is that they said it will take 10 days to receive the refund. So now I have to scramble to reserve cars from a different company and go out of pocket because they still have my money. I will never use this company again.”

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Posted 4 months ago

“Clay E from Pueblo Colorado has always been a good host. I have rented from his several times and if I have a question her responds quickly. I recommend him for you travel needs!!!”

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Posted 4 months ago

“Turo is a scam”

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Posted 4 months ago

“Absolute scam with terrible customer service and predatory practices, holding users liable for any issues without checks and balances.”

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Posted 4 months ago

“Turo is not a platform for the user. It protects the car owners at the expense of the user. In November of 2024 I rented a car with pick up at the airport and it was icy and snowing when we picked up the car. The car was not prepared for the icy conditions and the ABS system was faulty and caused one of the wheels to lock up and it resulted in a flat tire. When we ended up getting the car in a safe location at a hotel we reported the issue and they canceled our reservation. After a lot of back and forth the owner of the vehicle claimed we were negligent instead of the car being unsafe. We drove the car a total of 6 miles and they claim the wheel issue was user error and not that the car was unsafe. They are trying to charge us for the tire for $336. I refuse to pay it and they refused to continue any discussion about the issue. DO NOT RENT A CAR WITH TURO. THEY ONLY CARE ABOUT THE MONEY AND WILL NOT PROTECT YOU OR PROVIDE YOU WITH A SAFE VEHICLE.”

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Posted 4 months ago

“Do not trust Turo When things go well of course they collect their margin and do nothing other then providing a good platform Many bad reviews exist where Turo does absolutely nothing when things go wrong. They try to extort money. They do nothing to deal with their insurance company. They lie and not responsive . Do not trust Turo unless u do short trips and don’t mind dealing with problems yourself with seller”

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Posted 4 months ago

“"Turo is extremely risky and can cost you enormous amounts of money, as it did for me. A big warning about this service. Rent a car from a traditional rental company instead. I booked a car through the Turo app from a host with a 4.9 rating. We reserved the car for our winter holiday. When we landed in Tampa on December 26, I was informed by the host that Turo had canceled the booking, not the host. Turo’s only response was, ‘Sorry, all cars are booked.’ We were left stranded at the airport with three children, completely abandoned by Turo. They did nothing to resolve the situation, offered no contact or compensation. We went to every car rental company at Tampa Airport, but all cars were rented out. Eventually, we managed to find an old minivan, but it cost us almost $3,000 more than our original booking. They clearly took advantage of people in desperate situations. Think twice before using Turo. They can simply cancel your car booking when you arrive, leaving you to deal with the consequences."”

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Posted 4 months ago

“I used Turo 4 times and was satisfied every time. Florida, France. I love it so much that I changed my trip planning in Greece because this country doesn't allow it yet. I'm using it this fall in Italy if I'm abble to.”

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Posted 4 months ago

“If I could give them 0 stars I would but of course that’s not an option. Stick with enterprise and national since Turo is a complete scam”

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Posted 4 months ago

“I rented a car through Turo and it was great , everything worked out smoothly , the guy I went through was very thorough and communicated , explained everything well , the car was fantastic, made my trip so enjoyable and stress free , I would recommend Turo to everyone , cheaper rates , no deposit , love Turo”

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Posted 4 months ago

“Turo, to me, has reflected that they can do what they want regardless of whether doing the right thing is the right thing to do. Several months back, I thought I would sign up for the service to check it out. I started an account with my personal email, which was confirmed by sending verification to my email. When I was starting the account, my friends name popped up, and I changed everything to my name. My friend and I a few years back were looking at cars, and he used my email so I would get the messages. I became aware of a problem when I went to verify my id, and it was revoked because the names didn't match. In my mind, I'm starting a new account in my name, but on the back end, the account stayed in my friends name. I called them, and they said my funds would be returned. They only returned 30 dollars of the 100 I paid. In order to get this taken care of so I could get my money back they requested I have that friend reach out because only he could have access to the account to verify what I am saying is true. I had the friend reach out to ask for his information to be removed from the account. After he did this, I called back, and they acknowledged that they realized that it was not my fault and that the remaining 68.26 would be refunded to me. They later sent an email stating I needed to drop the bank dispute if I wanted my money back and if I wanted to keep using turo. I had already dropped the dispute immediately after the agent said he would refund the money. I replied to the email that I didn't want to use their service ever because of all the hours I had to deal with this situation, and I just wanted my money back. Basically, they decided then not to return my money, canceled my account, and blocked me from reaching out to them. THEY BACIALLY HAVE STOLLEN MONEY FROM ME AND WRONG ME EVEN AFTER IDENTIFYING NOTHUNG WAS FRAUDULENT AND MY FRIEND REACH OUT TO VERIFY EVERYTHING. TO THIS DAY, THEY WILL NOT RETURN MY 68.26. I will post emails for verification later.”

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Posted 4 months ago

“I was recommended to try and I expressed everything when I booked what part of the airport and everything to the host through messages. I did everything like I was supposed to do. I was getting on my flight the host still did not approve my pictures until I message him. Then he told me the instructions; which was way different then what I originally had agreed with the host. I had to cancel and get another car from a rental car place. They refunded only certain amount of my cost. I would never never recommend this company to anyone!!!!”

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Posted 4 months ago

“I rented a couple of times through turo, but I won't do it again. I had to extend the car one more day and they ripped me off with fees even though the car was still available for that day and many days to follow on their website. The cars I got were so so. The second one was making noises while steering. I'd stay away from this service.”

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Posted 4 months ago

“Turo canceled my reservation less than an hour after I made it and refused to refund my money without any reason. This company is incredibly unfair. Please do not use them! They will steal your money without justification.”

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Posted 4 months ago

“Nightmare. It's a scam and really terrible customer service. No wonder it's the rental car choice of terrorists.”

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Posted 4 months ago

“Thank you Andre for your email today to customers of Turo. Very thoughtful, sincere, and heartfelt. I found your email as CEO representing you and your employees a professional expression of empathy. Additionally, I appreciate your company’s transparency and commitment to look “inside” for any ways thru hindsight to improve. May the victims of these horrendous terrorist attacks memories be for an eternal Blessing… Gary Weinstein Proud consumer of your App.”

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Posted 4 months ago

“Turo Team, I received your recent email addressing the tragic events linked to your platform, and while I sympathize deeply with the victims and their families, I find it necessary to express my lack of sympathy for your company as an organization. Frankly, I am uncertain why I am even receiving these emails, as I was banned from Turo without just cause after leaving a negative review about a rental cancellation that occurred at the last minute—after I had already paid. I am not alone in this experience; I know of others who have faced similar unjust actions, including vehicle hosts who were removed from the platform with no explanation. These practices speak volumes about how Turo operates as a company. Allowing employees to make discriminatory or arbitrary decisions without accountability is a reflection of systemic issues within your organization. While addressing tragedies is commendable, it should not overshadow the need for internal reform in how you treat your users, both renters and hosts alike. These incidents underscore a critical question: how does a platform that is willing to disregard fairness and transparency internally expect to foster trust and security on a larger scale? Your damage control efforts may resonate with some, but until Turo prioritizes ethical and equitable treatment of its customers, you will continue to face valid criticism and loss of goodwill. Sincerely, Mr. Brown”

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Posted 4 months ago

Turo is rated 1.3 based on 1,000 reviews