Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 1,192 Reviews

6 %

of reviewers recommend Turo

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1.3

Based on 1,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My trip was cancelled and turo would not let me rebook. Worst experience ever after being with them for so long. Please do your self a favor and stick with enterprise. Will be putting my story on twitter and everywhere. They ruined my birthday.”

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Posted 10 months ago

“Turo charged me for damages that were not there when i returned the car.”

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Posted 10 months ago

“Loved my car, though it needs front end work..turo has not posted my review for the trip and I had to get the better business bureau involved..their customer service is horrendous”

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Posted 10 months ago

“I rented a vehicle 3 weeks prior to my requirement, had communication with the "host" the day prior to travel, flew 6 hours across the country only to find out at 5:30 pm that the "host" had cancelled my reservation at sometime during my flight. With no car available from another rental agency, I was hit with an overnight Hotel bill, missed family get-together and a premium to rent the next day via another agency on short-notice. During my business travel days I've rented approx 100 times thru traditional auto rental agencies and never had this happen. This appears to be a frequent happening with Turo and translated into a complete disregard for user "customer service". This was my first and will be my last interface with this mal-functioning scheme. If you are expecting a reliable, customer centric rental experience instead of a chaotic, unsure, "pay up-front" questionable risk, rent via the traditional Car Rental companies and spare the anxiety. Turo is no "Miracle"!”

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Posted 10 months ago

“Rented vehicle which overheated and requested refund from Turo. They never refunded. Rented another vehicle to be dropped off and provided address. Turo representative put incorrect address in system and host sroooed off sr wrong location. We requested this to be cancelled only to be charged. So now I’m without refund from initial rental AND a cancellation fee due to incompetence of Turo representative. All information is noted in system but they still give run around. Would never use a Turo again.”

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Posted 10 months ago

“Hosts cancelled after we arrived, Turo won’t do anything and their customer service is really bad”

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Posted 10 months ago

“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

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Posted 10 months ago

“I rented a chevy tahoe to go to sequoia and yosemite parks.. the car broke down 3 hours from the airport and we had to find our own transportation back to airport.. $600 cab ride, 2 rebooked flights and hotel stay later, turo says the will reimburse $249 , that doesn’t even touch the surface of the additional expenses accrued!!”

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Posted 10 months ago

“Everything was great. Customer service was excellent. Clean, convenient and affordable. Check in and out was fast.”

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Posted 10 months ago

“When you cancel even a week in advance, they still keep your money. Will never rent from them again they stole for me once I won’t do it again.”

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Posted 11 months ago

“Great company just be honest and respectful to host and vehicle”

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Posted 11 months ago

“Turo cancelled on me within 10 minutes of booking refusing to give ample time to correct any errors and blocked me from booking any reservations. Requested full refund but only got partial refund. Save yourself some money and go with a regular car rental company. Terrible customer service too.”

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Posted 11 months ago

“As most people has stated before Turo cancellations policy is a bit foggy they will cancel on you last minute and take more than half of your money even if it’s something as small as an mistake or misunderstanding if you don’t want to be robbed of your hard earned money make sure you understand their unclear cancellation policy or you’ll be left upset and frustrated”

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Posted 11 months ago

“They confirmed my car rental, then emailed me saying my license was invalid after the full refund cancellation policy had passed even though they confirmed my license through the Turo app. Then they wouldn't give me a full refund. I am disputing the charges with my credit card company. I would stay away from Turo.”

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Posted 11 months ago

“Worst car renting company. I had book on car for 3 days and host charged me extra with some non-related reason. I contacted them couples of time but they say they will take action but nothing done positive. Ultimately I paid all extra money. I will never never use this site for booking car again in my life.”

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Posted 11 months ago

“Turo is by far the worst company I’ve ever dealt with. They are quick to take your money but completely vanish when there’s a problem. I had an issue that required speaking with a manager, and after three weeks, still no call back—just empty promises and radio silence. Their customer service is a total joke—unresponsive, dismissive, and borderline negligent. It feels like they just steal your money and hope you give up trying to get it back. Save yourself the frustration and go with a reputable rental company. Turo is not worth the headache. Never again.”

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Posted 11 months ago

“I’ve had issues with this company twice now in the same year. Both times, I booked a car over a month in advance and was later told right before my trip that they couldn’t deliver the vehicle. The first time, they worked with me because I had proof. This time even with proof it wasn’t my fault, not so much. I originally connected with an agent through chat but got disconnected, and from there it just went downhill. I spoke to four different people and none of them followed through on what the last person said. The owner let me know just a few days before my trip that the delivery to my address wasn’t possible, even though the app let me book it that way. I followed up via text and didn’t get a response, so I had to message through the app. Because it was so last-minute, there were no good one-day rental options left without paying extra either more for delivery or cars that were further away. I was told I’d have to either pay the delivery fee to be delivered or go pick it up myself, which defeats the whole purpose of having the car delivered. Then I was told they’d only cover the difference in the car rental, not the extra costs when none of this was my fault. Which again was different from the original person saying I would only pay $68 and Turo would cover the rest. A supervisor was supposed to call me back and never did. I’ve rented from them several times and even have upcoming bookings, but after this experience, I’m thinking about canceling. It’s not just the car it’s the lack of follow-through, accountability, and real customer service.”

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Posted 11 months ago

“A listing that started at $234 ended up to be $472 During my trip, 2 small rocks hit the window causing cracks. When I didn't respond in a few hours (because I was in a plane), I received a late night, threatening text from the host Never again!”

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Posted 11 months ago

“They suck, pure and simple. My application was rejected, and when I tried to contact someone (anyone) at Turo support….crickets. None of the rejection criteria fit with my driving profile. The only thing I can think of is they didn’t want my business because I am 60+, with great insurance, great driving record, and excellent credit. Oh well. Based on the reviews here, I guess I should be glad I didn’t waste a dime on that company.”

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Posted 11 months ago

“Turo is litterly a hit or miss depending on the host I found a really good one who was reliable, respectful, and understanding, but sadly total customer service is pathetic. Recently I was in a car accident where I was hit by a cyber truck on the police report. It states that the cyber truck drove through the red light and also states that there was an eyewitness who happened to be the sergeant that was driving right behind him and witnessed him drive through the red light and hit me. Keep on me. I told us Toro gave them the police report but they lock my account because they say they’re doing an investigation to see who’s at fault how ridiculous is that after giving this company $4000 they should look at the police report and see clearly who’s at fault and it wasn’t me”

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Posted 11 months ago

Turo is rated 1.3 based on 1,192 reviews