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Turo Reviews

1.3 Rating 478 Reviews

7 %

of reviewers recommend Turo

Company Reviews

1.3

Based on 478 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Turo 1 star review on 10th May 2024

Turo 1 star review on 10th May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

Turo 1 star review on 2nd May 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rented a car in Nashville for delivery at a specific time. 24 minutes before the expected delivery the host canceled the trip because the car wouldn't start. This should be a huge red flag for anyone wanting to rent from Turo. What I found interesting is that you can only rate a host if you complete a trip. Which means a host can cancel many trips and a host will not receive any bad reviews. Seem pretty unfair to me. Turo offered to help rebook but that is pretty difficult on a very short time.”

Posted 3 months ago

“The host Thomas with the 2019 black Toyota Corolla didn’t show up at meet time. Did not answer or respond to any of my phone calls or texts messages. When I got there his cousin told me to open the car door and see if the keys were in the car and it smelled like a big pile of weed!! Totally not the photo as shown on the app. Never did show up nor did I hear from him. Terrible terrible experience with this Host.”

Turo 1 star review on 25th January 2024

Posted 3 months ago

“Avoid renting from this company at all costs! It can turn into a nightmare! I know they are cheaper than regular rental car companies but, devil is in the details and you always get what you pay for! Read the fine print even if you pay for the protection plan. If a car hits you completely the other person's fault you are still responsible for all damage and bodily injury plus regular car insurance does not cover peer-to-peer but they do cover the regular rental car companies”

Posted 3 months ago

“This terrible company, block my account with no reason and no explanation. Be careful people with turo app”

Posted 3 months ago

“No surprise 1.4 stars- probably would be .5 if 0 was an option. I rented car from a small dealer and when I got Info I had To pick it up from Houston offsite airport parking lot - same with dropping off- over 1000 cars in parking lot - I dropped Off and followed instruction and took picks. Never had any issue with car - then got a claim form the dealer. They pointed to a spot on passenger door that looked like might have been a hair width scratch when zoomed in with digital camera - irony was the car rep had a metal tape measure for some reason against the car when someone took pic. I asked for b4 pics but would not provide. So I contacted Turo and got a very nice rep that looked at pics and immediately agreed with me and said would get it fixed and call me back. Then got a charge and email saying they sided with the car dealer - total scam by dealer - they got $800. But that is not all- got another charge for $700 saying addition damage found. How do you find addition damage from a 3” supposed scratch….??? You are at total risk if the person/company you rent from is a bad actor - TURO WILL NOT SUPPORT YOU!!!!”

Posted 3 months ago

“The person who rented the car to me started complaining through the app. As soon as I had the car, he started communicating with me via text from different phones numbers. When I dropped the car off I had charged it to the same battery level, he thanked me, asked for a good review, which I have, and then preceded to claim I didn't put enough of a charge (it was an electric car) and turbo charged me $50. Of course, I was not allowed to change my review. For those of you out there it's a Nissan leaf rented by David (Mormon News R).”

Posted 3 months ago

“It is just plain stupid that as a guest you can't ask host's questions about there vehicles. Turo wants you to make the reservation first pay $1000 for the rental. And then I could ask questions to the host. And then if I don't like the answers to my questions. I can then cancel the reservation. And now I have to wait to get a refund. How stupid is that. Any one who rents with turo is just plain stupid. I also read some reviews about people having problems with the rental and the service turo provided for break downs was not helpful at all nor was the host. And they had to fix the car themselves. Again plain stupid. I would never rent from turo it's a joke”

Posted 3 months ago

“Turo is one of the most one-sided platforms for car rentals. I opened an account around 4-5 months ago, optimistic that this could be a nice way to make a few extra bucks on the side. After renting my car out ~20 times, I achieved All-Star Host in early January 2024. Achieving All-Star Host status didn't come easy as there were a few instances that made me question continuing to rent my car out through Turo. A few reasons are: 1. Turo Customer Support is beyond poor. They are petty, they are retaliatory, they are greedy, and they are mischievous. One of the first issues you run into as a host is getting reimbursements through the platform. I had Customer Support cancel a reimbursement that one of my renters agreed to pay because they felt like it. Then they threatened to close my account because I was frustrated and gave them direct feedback about their shortcomings as a Support Staff. I had to go entirely out of my way and email hunt for executive's emails just to get a $36 reimbursement resolved. 2. Turo does not screen their 1st renters well. I was hosting another trip for a renter who told me they were driving from Portland to California and back. This was fine and cool as this was the expectation that was set for the use of my family's vehicle. However, this renter decided to lie and additionally conceal that their actual trip was driving my vehicle from Portland to New York and back. During the trip they accrued numerous tickets which flowed in weeks after their trip ended, they brought animals into my car which urined and defecated in our vehicle, and when they returned our car they had provided it back in a condition that was beyond unsatisfactory; not to mention the smell of rotten animal waste. I attempted to submit an invoice to the renter to cover the $450+ cleaning fee, urine spot removal, damage to our trunk partition cover, scratches to the vehicle, and much more. Instead, the renter just had to ignore the invoice request and never had to pay a dime. When I flagged this to their support staff, they didn't look into the issue, instead, they just informed me to adjust a couple of settings on the website and to file an invoice request. 3. Last but not least, I had a mileage reimbursement that was never paid out. On the platform, Hosts have the option to adjust the total mileage allotted on a per-day basis. I had mine set at 500 miles per day. My renter from this trip drove over 1000 additional miles during their trip. When I went to submit an invoice for the trip, there was only an option to submit a request for tolls or fees; neither option satisfied what I needed–however, I selected tolls. When I submitted this to the renter, again, all they had to do was ignore my request. Additionally, their support team went in and manually canceled my request. Then they told me that I needed to submit an invoice and that the time had already passed to do so. I decided to try and resolve this with one of their chat representatives, Joselito, who "assured me" that this would be resolved and that I would be reimbursed for the additional mileage. Spoiler alert, it didn't get resolved. Instead, the Support team decided to push my request to email where they sent me a standardized, cookie-cutter email, informing me (you guessed it) to file an invoice. When I grew even more annoyed, I decided to reach out to the executive team again and voice my irritation and frustrations with their customer support as a whole. In light of Turo and their entire team's inability to logically and critically solve problems, I decided to pull my car off their platform. Then the pettiest thing happened, I received an email from their executive support team stating that my account had been closed for breach of community guideline rules; another spoiler, they never referenced which guideline was broken just a blanket statement. Turo and their staff have zero ability to receive product feedback or constructive criticism. Rather, they just target and retaliate against you if you show one ounce of frustration with clearly frustrating situations and caused by Turo and their support staff. If you are thinking of hosting your car on Turo, Do. Not. Do. It!!! They are greedy, pathetically petty individuals, who have a complex entitlement issue.”

Turo 1 star review on 19th January 2024

Posted 3 months ago

“This company is HORRIBLE. DO NOT I repeat rent from them they denied me and many other people as first time users for no reason. If I could give this place 0 starts I would.”

Posted 3 months ago

“DO NOT TRUST TURO.INC! They charged us without making any investigations. All claims from the Popka rent a car by Carlos G. were never investigated and charged us with 700 dollars for the damages and dents that were already there in the first place! The car was full tank before we returned the car but Carlos G. still charged us with fuel fee. TURO did not bother to investigate and immediately charged it in my credit card. All of them are SCAM!”

Posted 3 months ago

“Horrible service! Do not recommend it at all! Better to rent a car from a company or use Uber/Lift/Taxi”

Posted 3 months ago

“Turo is a scam! I was in an accident where the other driver was 100% at fault. Turo charged me $4000 without getting an accident report, without getting the other parties insurance or mine! I called every day for a month and asked for a supervisor each time. I was told that there were no supervisors and it would take two to three months for them to get this settled. I got the same scripted answers for a month straight! I have yet to hear anything from them and now have had to pay a lawyer.”

Posted 3 months ago

“Do not use turo ..once you leave your review the owner will hit you up with fees . I didn't smoke in the car but got changed for smoking . . I got changed 300 . Because his gas cap cover flew off ..”

Posted 4 months ago

“The care was not where the app said it should be, I spent 20 minutes looking for the car and the host implied I was stupid. The car stank of old sweaty unwashed human, and the offer was misleading in it's copy. I chose Turo over Zipcar for my 65 round trip journey since Turo offered a higher mileage limit which I was misled into believing that this included petrol. At the final stage of the booking process I was charged an additional fee, making the whole trip unaffordable and unsustainable. Complaints to Turo have been ignored and host has since sent fraudulent invoices for petrol and threatened me with debt recovery. Not paying a penny more to these unpleasant, unprofessional scammers.”

Posted 4 months ago

“I will never use turo after cops found drugs in the car that was not mine. I wrote a review on turo website giving a 1 star and they took it down after I showed proof stay far away”

Posted 4 months ago

“You won’t post my review about a Tesla I rented that smelled so bad like pot, I about threw up…. It was horrible and now Turo won’t post it. Disgusting. Last time a rent a Turo vehicle.”

Posted 4 months ago

“I rented a minivan on turo. The vehicle was given to us dirty and unsafe. The vehicle had actual garbage in the vehicle and old underwear. It couldn't have been dirtier. I've attached pictures of the vehicle to show the trash in the beginning of the trip that shows how unclean the vehicle was and the underwear under the seat. We removed the trash so we could continue on our trip. The owner provided us an unsafe vehicle that had wipers that didn't work, a rear light turn signal that was broken, a side door that didn't lock, a window that wouldn't close properly, and a windshield that was so scratched from not replacing the wipers we couldn't see properly through it at night. I brought all of this up to the renter and they told me to fix it and they would reimburse me. I fixed the wipers and the turn signal so it was at least drive able. The wind shield being scratched makes this vehicle very unsafe. I cleaned the vehicle so we wouldn't be late for our vacation, otherwise I would have returned the vehicle. I didn't know about the vehicle safety issues until after I was on the road and it was too late to turn back and return the vehicle.”

Turo 1 star review on 7th January 2024

Turo 1 star review on 7th January 2024

Posted 4 months ago

“I was a host for Turo. The third party that rented my car returned my car after 3 weeks and 2 days with a broken driver side door, cracked mirror housing and dent in my bumper. When I reported the damage to Turo they denied my claim. So I had someone dive my car for 3 weeks and 2 days put over$1,500 dollars worth of damage on it and I made about $700. THIS BUSINESS SUCKS DON'T LIST YOUR CAR ON TURO”

Posted 4 months ago

“Do not book with Turo, go to a traditional rental company and save yourself the headache. I’ve spent thousands of dollars renting from Turo and have had several issues. One, they allow their host to park the vehicle anywhere they want, including airports and parking lots that costs more money to get the vehicle or drop it off. This is price gauging the customer, on top of having to take a Lyft to get the vehicle, you have to pay crazy fees because where the host decides to park it. Two, a host can just cancel after you rent a car and that leaves you scrambling to get another car through customer service which is stressful last minute. Three, I was driving on the highway and a rock hit the windshield and cracked it. This was completely out of my control. I now have to pay over $200 to replace a windshield that I don’t have. Four, Some of the vehicles I have rented felt like they were going to give out any minute. One just turned off at a light and no it wasn’t one that is supposed to do that. Another shook on the highway and felt like it was going to fall apart. Five, customer service is completely useless when disputing charges, the company doesn’t hold the host responsible for crazy fees and sometimes you won’t even get an invoice for these fees until weeks later. I just gave five reasons to save yourself the headache. They lost a customer tonight over $250, both expenses should not have been mine.”

Posted 4 months ago

“Turo is the worst they put what they want and then ghost you if the guest insurance is denied and your vehicle is totalled you will lose and be taken advantage of”

Posted 4 months ago

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Turo is rated 1.3 based on 478 reviews