Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

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“Tried paying an invoice for tolls, which was all correct. Their payment system wasn't working and the app was freezing. I spoke to customer support to try and get the payment through but they couldn't get it working either. But after that, I then get an email saying they'll report me to the credit rating agencies and issue and penalty even though I've tried to pay it!”

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Posted 4 months ago

“I paid $800 3 weeks ahead to rent a car for my upcoming trip. 7 days before my trip turo sends me an email saying I am no longer authorized to drive with the app, and have to wait 10 days for a refund. I am furious, and will never use this app again. 😡”

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Posted 4 months ago

“Turo has no support for residents when impacted by someone that rents cars through Turo, but parks the cars on residential streets. I have complained about a renter for 3 months (today there are 6 cars parked) violating their Good Neighbor policy and nothing has changed. They don’t even respond to my reports anymore. There is no accountability and this company negatively impacts our community. They deserve zero stars and should be getting fined. Disgraceful lack of customer service.”

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Posted 4 months ago

“I took my car off the calendar for Christmas knowing that I would be out of the country. Somehow, a gust rented my car. I didn’t want to get the last minute cancellation on my profile so I let the guest rent the car. When I returned and went to check the car back in, it looked like she took a hammer and destroyed the interior of a Tesla. Turo said there was nothing I could do because the 24 hr time had passed. They wouldn’t even give me her info for a police report. I lost $2000. Yes, I do blame myself but no. I’m done with Turo”

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Posted 4 months ago

“Never ever go with Turo, pay more and go with reputated car rental companies. Hosts are all fraud here and turo never help”

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Posted 4 months ago

“I heard about Turo by accident. I booked a trip for some guests that are coming in February. I needed a van. I made a reservation from a man named Javier that has many vans with Turo. I had some difficulty adding my husband as a driver and I was also upset that I was charged $120 delivery charge to the airport. However, I live in punta gorda and could’ve picked up the car from wherever Javier wanted for free. I sent him an email directly and asked these questions. (Not to Turo at all). I waited a day and then sent him an email text with the same questions explaining that this is the second attempt to reach him. Waited another day. No response. So I decided to cancel Javier’s reservation and found a van from Avis for half the price. I sent Javier another text stating my plan and the reasons for it and IMMEDIATELY received a return text from Javier with a bunch of useless excuses. I hope he uses this instance as a learning experience because he’s lost this customer for good and probably won’t use Tumo either. In today’s world, I don’t have to take poor customer service from any business person. FYI”

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Posted 4 months ago

“I had a great trip experience.. the car was great driving as great .. .. I had a minor interior problem and they were very understanding… looking forward to renting again .. thank you”

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Posted 4 months ago

“BRYANNA C. OUT OF CHARLOTTE N.C IS A HORRIBLE HOST. SHE WAS NOT ON TIME FOR OUR APPOINTMENT. THE CAR WAS DIRTY ON THE INSIDE AND OUT. I HAD TO WAIT UNTIL SHE FINISH CLEANING IT. SHE SAID SHE HAD A DR.APPOINTMENT. SHE WAS VERY RUDE AND THE LOCKS DID NOT WORK FOR YHE BA K SEAT.”

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Posted 4 months ago

“Turo is a money hungry company and will screw up the host and won’t take responsibility for vehicle damage. Guest is in jail and they will do everything to not make it right. Car was wrecked and has frame damage and they can only offer 1450? They don’t care about you or anything. Stay away!!!”

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Posted 4 months ago

“I would strongly advise against using Turo. My experience with this platform and their customer service was appalling. I encountered a situation where the vehicle I rented was not properly charged and had low tire pressure, significantly affecting its performance. Despite reaching out to Turo for assistance, I received no meaningful support and was left stranded in a foreign area, forced to make difficult decisions to avoid further issues. When I disputed additional charges that resulted from these circumstances, Turo made it clear that they favor the host, regardless of the facts or the customer’s experience. Their complete disregard for fairness and accountability is unacceptable. As a paying customer, I felt unsupported and ignored. I cannot in good conscience recommend Turo to anyone. If you value your time, money, and peace of mind, stay far away from this platform. I will never use their services again, and I urge others to consider the risks before booking through Turo.”

Helpful Report

Posted 4 months ago

“I purchased the ‘premier’ insurance so that EVERYTHING would be covered. Had to pay $37.93 for a tire repair. Over a month, no refund. Every email is so poorly written that it’s nearly impossible to understand what is being said. There is no way to communicate with a native English speaker. I continue to be told ‘you will be contacted in 2-3 days’. Nothing. Although the amount is small, what if it had been much more? I would not advise renting from them. Also, your own insurance coverage may not work with Turo, so take that into consideration. Big rip off.”

Helpful Report

Posted 4 months ago

“I will never use Turo again, rented a car from the Morgantown WV airport and arrived at the airport to find out it was a municipal airport that the car was at which was 25 miles away from the regional airport and there was not 1 Uber, Lyft in area and a cab would of cost over $100 so I due to this had to rent another car from enterprise and Turo refused any refund And this was out of my control, the renter of the car never stated the car was NOT at the regular airport but at a local one and I just searched for car rental Morgantown airport, I was extremely disappointed and will never ever use this app again!”

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Posted 4 months ago

“Worse experience ever! Cars with engine issues, host that don’t respond in a timely manner & no consideration of weather conditions slowing down the ability to return a vehicle. I was charge a crazy amount for returning a vehicle one hour late! Plus in their contract it states it is us to their discretion to charge fees. So I am done with Turo.”

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Posted 4 months ago

“Honestly the WORST customer service with low functioning app. I have a squeaky clean driving record, have 800+ credit score, nothing on my background check. Work in healthcare. I was denied access to services and now “restricted as final decision” with no given reasoning. When reviewing “possible issues” I did not violate any, especially given I was a BRAND NEW account/client. I have been told that they review social media and can choose to ban you for whatever reason. I am not active in social media so I do not know what the problem was. They clearly don’t care about making money for their hosts or gaining new clients. Got the run around on the phone and texting application just to have an email sent with no useful information. Will never recommend- much better companies out there!!”

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Posted 4 months ago

“Mostly everything was fine but when it came to refunding my deposit they Don't send it back in 3 days. It's been about a week and I still haven't received my money. DON'T RENT WITH THEM IF YOU WANT YOUR MONEY BACK!”

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Posted 4 months ago

“Horrible service horrible customer service”

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Posted 4 months ago

“I rented a car from a guy name Mia on Turo not a nice host try to get over on my charging me extra then I gave him a bad review he put I smoked in his car wen me and my gf don’t smoke put ashes in cup holder and side of seat can see the ashes are place there filling intact not smush we only talk bout gas payment hrs later added the smoking and Turo allowed it hrs later after the bad review people be careful using this app these host will get over on u for nothing especially if u give a bad review if u do use it wait till all transactions are over before u do a review cuz if u give them bad review they will tru make u pay more in some way and Turo will allow it better stick to regular car rentals less hassle more honesty and can’t plant stuff say u did wen the host came meet us was smoking cigarettes and u can clearly see that nasty ass cigarettes ashes”

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Posted 4 months ago

“Please do not rent a car from Turo. This is a place where there are many scammers. Please Beware of this manipulative host, Dan Raper. He has perfect 5 stars review, it looks convincing, but this is only because he will trick you into giving a 5-star review by saying you take great care of his car, and that he will also give you a discount voucher but the next day, he will make damage claims, saying you damage the car. The discount voucher never come, only damage claims. Similar situation, the host claim there is a collision when there is none and the car is perfectly fine when it was returned. Turo will not protect you from hosts' claims. Please avoid at all cost or else it will cost you thousands. If you do end up using turo, just make sure you take a lot of pictures before and after. The host will not advise you to do so to make it easy for them to make malicious damage claims.”

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Posted 4 months ago

“I rented a car from Bennett in Fort Lauderdale and it was the best experience ever with renting a car! It was super simple process. It was my first time using Turo and it won’t be the last. I would definitely highly recommend Bennett in Fort Lauderdale!”

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Posted 4 months ago

“I had a trip canceled on me just 3 hours before it was supposed to start, and the experience was completely unacceptable. According to their policy, if I were to cancel within 24 hours, I wouldn’t receive a refund—but apparently, that policy doesn’t apply when they cancel on customers. The alternative options provided were not accommodating: the pickup location was farther away, and the available cars were not spacious enough for my needs. Because of this, I had to cancel my entire plan, and it was clear no one cared about the inconvenience or stress this caused me. To make matters worse, I wasn’t offered any form of compensation for the pain and suffering this situation caused. My experience was horrible, and I’ve never dealt with anything this unprofessional. I don’t know if I’ll ever recover from this embarrassment, especially since people were counting on me. This was the worst customer service I’ve ever experienced, and I can’t recommend this company to anyone.”

Helpful Report

Posted 4 months ago

Turo is rated 1.3 based on 1,000 reviews