We had a similar experience that a lot of other reviewers are experiencing. If Turo had a google review option I would leave the negative review there but they dont. We had made a van reservation 2 months in advance. A few days before our flight to LAX I tried messaging through turo and also calling Ebrahim. After a few days he finally answered the call. Confirmed delivery instructions of the van. A few minutes before arrival we recived a turo message from him with instructions to the van drop off. I texted back 10 min later to confirm we had landed and are headed to the arriaval pickup at LAX. When we arrived he was not there, I called him and he had said it was canceled! I called Turo and they said he had canceled! Turo was no help, and Ebrahim would not respond to my calls or text. We were stranded. Luckily we were able to rent another Van from someone else but took over an hr wait! We were unable to leave him a neg feedback because we didn't end up renting from him. Be careful!