So I rented a car to be picked up at the airport, then the host call me to take an Uber to the car location. I said I didn’t have a problem with it however I wasn’t notify in advance,plus I was with 9month old and my wife also 7 luggage.. long story short I had to call customer service 5times to try to sort things out. Finally the host decided after 1hour to send a friend(free of charge) to pick me up from the airport. Then I got an email saying that Turo cancel the rental. The host said that the service rep decided to cancel on me and there was no way to refund my money back because there was no proof that I was on my way to the host. They needed me to SMS threw the app for proof which I didn’t have since I was on the phone with both Turo and the host . Please before make sure everything is set with the host cause TURO will not help you with anything Customer service is not they’re main priority