The worst customer experience I’ve ever had in my life and I don’t say that lightly. We requested a refund for tires we had to replace during our trip. We never got an answer, so we reached out again to Turo customer service, and they told us (via chat bc it’s impossible to talk with a human) that a refund request was never put in. At this point we’ve reached out 4 times in over a month and they still don’t have our request in the system even though every person tells us they’re putting in our request. I could go on and on about their epic awfulness
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