I booked a car for 2 days from Dragana in Las Vegas from Turo. The pickup was great and very easy, the car was in great condition and very clean and the drop off was straightforward. My issue happened after the car was returned - I got a bill for over $250 for supposedly smoking in the car. The pictures of the “proof” that were sent were of some sand and dirt in the car - unavoidable from having walked around in some national parks on our trip and not excessive dirt at all. After contacting Turo to try and resolve the situation, explaining that I am a non-smoker and that they pictures were very clearly not ash from cigarettes but some dirt and sand, they removed my account and insisted the decision was final without letting me appeal properly. I will continue to fight this with Turo but I highly recommend you avoid using them if you want to avoid additional costs. I feel like I’ve been scammed and it’s made more disappointing by the fact that without this ridiculous charge, this could’ve been a 5-star review.