I was traveling to San Francisco and got confused by their app that is poorly built for phone use, I accidentally booked a car that was over an hour drive from the airport. It was a last minute trip and a last minute decision to ride with them since I had a good experience albeit expensive the first time. I canceled as soon as I noticed and TURO pops me with a $150 fee!!!!!! I already booked another car that turned out was more like a stolen porsche with a FOB that did not work, check engine light coming on and a non functional trunk. I could have lived with all of that, except customer service told me to take a hike and would not budge. Will NOT be using this service again, will not be buying into this. Good idea, bad execution, their reviews state it all!!