Beware Of This Host! He and his “team” are liars and scammers, and Turo is complicit in their actions.My entire experience with Jon and Turo was a nightmare. Still a week later I’m in dispute with them in regards to my trip. Everything was seemingly going smooth via messaging until I arrived at the vehicle after having to shuttle to the vehicle upon landing from my flight. Prior to my trip I let Jon know that I would be late as Delta canceled and rebooked my flight. My landing time changed from 9a to 4p, Jon was notified 24hrs prior and said it was no problem, but did not changed my scheduled time. When I finally got to the vehicle the vehicle the doors were already unlocked, contrary to the instructions stating that the doors would be locked and I would need a key left in the lockbox to access the vehicle. There was no lockbox, and once I open the door to the car I saw the car was filthy. And I mean that in every aspect of the word. There were stains and crumbs on the seat, dirty tissues left in the vehicle, old papers and flyers, an empty water bottle and personal drinking bottles under the seat, the steering wheel was sticky as well as the front seat cupholders, and the floor looked like it hadn’t been vacuumed in weeks. According to Turo‘s policy if the car cleanliness does not meet their standards, they extend a refund, it also mentioned not to check-in and contact them immediately. After trying to reach out to the host to let him know that I could not find the key, as well as the condition of the vehicle, I had no luck. I immediately contacted Turo. During that time of being on the phone with Turo I found the key in the glove compartment and let Jon know this. Still hadn’t received communication from him. I let Turo know what was going on and told them that I wanted to cancel my reservation and would like a refund. After going back-and-forth with Turo, I finally received a call from Jon. Jon’s level of customer service was terrible, and he was less than nice. He insinuated that I had made the mess in his car because I had had the rental since 9AM, knowing that I did NOT have the vehicle and I had just landed. He even went as far as to tell the same lie to Turo and upload old photos of a time when the vehicle was actually clean, claiming that’s how the vehicle was left, when clearly it wasn’t. After speaking with the representative for Turo they extended me a refund…or so they said. Later on they ended up charging me for a day as he lied and said that I had had the vehicle longer than I actually did. I didn’t even take the car or continue with the reservation as a service on both ends was terrible and the vehicle was so disgusting I didn’t even want to get it. A day later I received a notification from Turo that John had filed a claim against me. Although the key was never left in the lock box, yet left in the glove compartment and the car was never driven; he claims I did not return the key. How can I not return a key that I didn’t even use? The vehicle is never moved or anything, I didn’t even get in the vehicle and left the key exactly where it was. Turo sided with him immediately without verifying and attempted to charge me $295, which I’ve already disputed and will continue to dispute. Even with me trying to communicate with John and Turo, he continued to tell lies stating that I did not return the key although it was left there, and stating that I used the vehicle so that Turo would attempt to charge me additionally. Turo’s entire process for handling these types of situations is ridiculous. Basically anything that the host says goes. Even if it’s lies, which is clearly what happened her. Please do your research on this business. Turo has a one star rating and over 1100 complaints with the BBB (Better Business Bureau) as well as numerous complaints and reviews on the Internet via news sites and Reddit. Save yourself the drama and any further issues and just choose a different source for your rentals. From what I can see this is something that they’ve gotten comfortable with doing. My review is not the only one like this. It’s just being overshadowed by the many other “good reviews.. I’d like to believe at one time John was an honest host, but I think he has figured out the system and is now taking advantage of it at honest guests expense. Turo even let me know that when a host submits a claim they pay them immediately. I believe this was John‘s way of getting reimbursed for Turo giving me a refund on my reservation. I will continue to fight this “claim” as well as let anyone I can know about this terrible situation and Turo’s terrible customer service.