Jodi-Lynn Mareno
I was charged duplicate fees for nj tolls. I disputed these charges thru turo with hope I could simply file a proper dispute with the PA E-ZPASS knowing they would side with me and simply charge me the toll and waive the administrative fee. The statue in nj forbids toll evasion charges for E-ZPass account holders in good standing and the process of disputing this is fairly simple. The dispute process was oddly fast with TURO. I was immediately told I was liable without a real reason. I was told they decided the host was correct and they were charging me immediately. The charges were already in motion by the time I got notified. Furthermore they suspended my account and accused me of violating the grey market policy for insisting I would pay the tolls through E-ZPass and not them. I’m only assuming this because they never clarified the suspension but just made me affirm I understood the grey market policy. The company charges 3% for assisting with these after trip claims. The numbers speak for themselves when you consider that the toll fee of $50 gets added to every toll violation. They stand to loose a large portion of revenue from this practice. I hope the class action lawsuit is successful. I hold two E-ZPass accounts because I was accused of toll evasion in the past and made to pay an insane amount of fees. I got wise and read the law. I have two E-ZPass accounts nowZ. One in PA and one in NJ and I added this vehicles tag to my PA account since it was a PA plate. I installed the transponder in the dash but these things fail OFTEN and even the website currently states they are backed up from fees dating to 2021 from COVID. While administrative delays are inevitable. The toll had been immediately sent to the owner of the vehicle, my host Douglass. Instead of notifying me this owner just paid the fines, admitted guilt and submitted an invoice to me. I disputed this invoice for obvious reasons and got hate mail telling me he will make sure everyone knows I’m the worst guest and he will get me blocked. I responded by saying, Hey, I can fix this is two seconds n I’ll have it paid. He replied.” I already paid it. I can’t wait for guests to pay. I’ll get late fees.” TURO billed my checking account immediately. I don’t keep excess cash in this account for this reason. The charges left me (overdrawn). They also doubled the fee and charged me twice the amount of which they claims was a human error. Well they have actually committed a legal error and denied my right to due process for these fees. Liability for all tolls was assumed by me in my contract but nowhere did it say I would allow the owner to invoice me for tolls that I am liable for. In NJ, we are forbidden from claiming no contest for these types of offenses. It’s simply guilty or not guilty. A payment of fine or fee is an admission of guilt and I in no way waived my right to receive a waiver of penalty as I did not evade the toll. The toll was 2.30. All other tolls were properly recorded by the transponder and charged to my E-ZPass account. If the host read properly he would have noticed the back of the sheet has a checkbox for lessors to transfer liability by sending them a copy of the lease agreement. Now wouldn’t you want to prevent being convicted of breaking the law and transfer liabilty as opposed to Admitting guilt to something that might end up causing you a $500 fine and possible loss of license and your registration privileges in New Jersey? I won’t say this man is the brightest I believe he’s fearful of the toll more so then he understands the actual right to transfer the liability because Toro would rather charge 3% and get a piece of the pie and he gets to have a substantial tax write off when he receives his 1099 K from Toro at the end of the year and has to pay a large tax bill. He didn’t seem to understand that this was all illegal. How on earth is this company violating my basic right to due process and holding my debit card on file to be abused for 90 days after my trip to allow the host time to file post trip charges? The host should have transferred liability under N.J. Admin. Code § 19:9-9.2, And several other laws that I can and will be using to stop this practice. It’s a shame. I enjoyed the service. It was expensive. I spent al most 1300 to rent two vehicles for 7 days in total. They had to get greedy and now I’m a damn toll rights activist seeking justice. Just why?
1 year ago
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