In June 2022 my partner and I used Turo to rent a Subaru Forrester in Montana for 4 days. During the visit to Glacier National Park we noticed our car had been dinged on our left rear door (it was very windy so we assumed a neighboring car’s door flung into ours). As such, we followed protocol and logged the ding (see original photo below). What happened next was extremely surprising and disappointing. According to our first estimate car was inspected on 06/30/2022 and we received an “estimate” for the repairs on 07/02/2022 for ~$1,200. The price was more than what we expected but we wanted to close the matter and subsequently paid. Then over 2 months later on 09/07/2022 we received a follow-up “estimate” from Turo. Turo was requesting over $1,000 more to cover additional costs. Initially, when we received this email we assumed it was spam. Not only was the cost astronomical for a small ding (see photo) but so long has passed without any communication that we presumed the matter closed. When inspecting the second “estimate” it is claimed that it took over 20 hours to fix the car (see breakdown below). Apparently, the repair even involved fixing front doors! We have no knowledge of damage to the front doors, and if there was damage we would expect it to be logged immediately after our rental period, not over 2 months later. Now our total requested out-of-pocket was well over $2k and conveniently below our $3k excess. Overall, this experience with Turo has been extremely disappointing and caused unnecessary distress to us. We know this wouldn’t have happened if we used a traditional rental company and going forward that’s what we will do.