It was smooth to set an account and rent a car. After return it, my initial fair experience went to down hill - fast. The car got minor scratch on an orange plastic road block pilon; however, the online report does not have enough space to provide proper information but you would not know as you can type all you want and at the end the majority info show - simply disappeared to cyber space. When I contact the the customer service and was told someone from claim department will contact me. Guess what, no one reached out to me and the bill just showed on my credit card without any explanation.