YK
Rented a Tesla from Turo ... car appeared nice but the pick up was so hectic that I couldn't take photos. The car is a 2018 and I found that I was constantly having to charge it. Literally go 85 miles and spend an hour charging. Gas is cheaper and quicker. Getting ready to return the car I stop and charge to 90% ... drive the 40 miles to the airport and the charge is not 63%. Host hits me $$ for the low charge. In talking to Tesla, they inform me that an older Tesla like this 2018 will have battery degradation and the charge won't last. I feel like getting charged for an issue with the car is ridiculous. But the best is yet to come ... When I picked the car up, at the airport night before Thanksgiving, things were crazy chaotic and I could not take photos. Of course I promptly forget about this step in the excitement of seeing my husband after so many months apart. I return the car and walk around it with the host. We're both taking photos. We part ways and hours later he informs me that he's getting an estimate to fix the tire rub on the back passenger side. I'm like what? I didn't hit anything so this makes no sense. I'm comparing his before and after photos and the before have a ton of scarred-up marks on the wheel in question. Even more interesting is that it's difficult to tall which tire is which in his original images and the tire for the back passenger side appears to be a completely different tire. The Tesla icon placement in relation to the valve stem don't match up. So now I'm waiting to hear from Turo because this seems seriously sketchy. I paid $630 to have this car for 4 days. The fees are high and the vehicle and aggravation are definitely not worth it. From now on I am sticking with Enterprise or Budget.
1 year ago
Read Turo Reviews
Turo has a 1.3 average rating from 459 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial