It’s a scam. SCAM SCAM They don’t vet their hosts. I have been accused of smoking with pictures taken of ashes in the car. I don’t smoke. I have been terminated from Turo therefore I can’t retrieve any of my pictures or correspondence with the host. I sent in the pictures that I took before I dropped it off of a clean car. They took my money and I can’t get in touch with anyone. If it were a fender bender I was accused of with a scratch or dent I could possibly go along with it, however it’s smoking and I was the only one in the car and don’t smoke. The fact the host turned in pictures of an ash filled cup holder and console is suspicious and reeks of a scam. Please protect yourself and don’t use this company.