I have rented several vehicles through Turo, and it has always been a smooth experience, and I’ve met some wonderful hosts. However, if there is a problem with your account, or they make an error, you will spend hours on hold, navigating automated answering machines. If you finally get a human, you’ll be lucky and then ultimately be transferred to or three times during the process they will probably hang up on you.. when you finally get a “supervisor”. You’ll be lucky if they have a minimal command of the English language and you’ll be lucky if they could navigate a correction or a refund on your account. Horrible customer service dept. Great cars & very nice hosts.