AVOID. Don't use this service. We rented a car for Glastonbury. Didn't even get an hour out of London before it broke down. The clutch was completely gone. We then had to try and make our own way to Glastonbury because Turo don't arrange another car for you. Finally, Turo are now charging us to repair the car and not reimbursing us for all the extra costs that were accrued as a result of them renting us a faulty car. One of the worst customer experiences I've ever had.