I am using turo as a host, and support there is terrible. I just had a situation where guest was smoking weed in the car, smell all around it and ashes all around the seats, i have uploaded all pictures with a proof, but their support said that this situations does not meet their requirements for a fee and they won’t do anything about that. They even did not provide the reason why this request for reimbursement was declined and answered me after 4 days along with information on their web site that they will update you in 48 hours. It is terrible service, be careful with your cars!