The support is VERY poor. When booking it round up the amount to the next full 24 hours but does not inform you ahead of time (maybe I should have known that - but I didn't.) I assumed that it would be easy to extend since I paid for it - that's my experience with real life car rental services - but I checked with the person offering the car. He said it would be fine to delay return until the full 24 hrs were up but that I would need to "extend" on the app. But Turo only allowed me an additional 3 hours. I called support expecting that it was a glitch - but it was intentional (an effort to get higher rates?). Something smells fishy with them.