No surprise 1.4 stars- probably would be .5 if 0 was an option. I rented car from a small dealer and when I got Info I had To pick it up from Houston offsite airport parking lot - same with dropping off- over 1000 cars in parking lot - I dropped Off and followed instruction and took picks. Never had any issue with car - then got a claim form the dealer. They pointed to a spot on passenger door that looked like might have been a hair width scratch when zoomed in with digital camera - irony was the car rep had a metal tape measure for some reason against the car when someone took pic. I asked for b4 pics but would not provide. So I contacted Turo and got a very nice rep that looked at pics and immediately agreed with me and said would get it fixed and call me back. Then got a charge and email saying they sided with the car dealer - total scam by dealer - they got $800. But that is not all- got another charge for $700 saying addition damage found. How do you find addition damage from a 3” supposed scratch….??? You are at total risk if the person/company you rent from is a bad actor - TURO WILL NOT SUPPORT YOU!!!!