Rented a car from Tampa Fl and was charged an extra $150 by the host for being late by an hour. I called customer service to see if they could help with the matter, and was told that the host decides the fees. Turo is a recipe for disaster, how can you let the hosts decide on the experience that the customers will have? Not only the cars vary in quality from one host to another, but apparently Turo has very little power over the fees. Stay away from Turo, not worth the risks of having issues.
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