Horrible. Have had multiple bad experiences with this company and will not use them again. Last trip their host did not even know they had a scheduled rental, and I was left without a car in a location I was not familiar with. Their system is a mess. It is very difficult to reach customer service, and hard to communicate the problem to them. There is no protection for the customer/guest and if something happens, they will keep your money with no way to file a dispute or complaint. No protection with this company would not recommend.