Turo canceled my husband's reservation and refunded only our deposit when the host called for a car swap due to the car my husband reserved being damaged. We were given a emergency car for 24 hours we picked it up at 3:30 they wanted back at 1 we kept it an extra day cause we felt robbed of our time. We said we'd pay the difference. Now they hit us with all kind of fees. Improper return fee after we were advised by their security where to leave the car and keys. Pic are attached
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