First, Turo made me very UNhappy when one week before a long-planned family vacation based on viewing the eclipse, our car's owner let me know that, hey, he now wanted to use his vehicle so he was cancelling. With luck I found ONE commercially avail rental, but at $1500 vs the $400 we had planned on from Turo. (By the time the jerk cancelled, even Turo had no 7-seaters avail, at any price.) So thanks to one asshole, I was out $1100. Or not: I told Turo about this (silently vowing to never use Turo again), and to my surprise, Turo reimbursed me the $1100 difference between my original rental and what I ended up having to spend. So my family and I remain dedicated Turo users!