First time user on Turo - AWFUL experience. My host cancelled on me last minute, causing me to have to find another host at $600 more. I asked Turo for travel credits to cover the extra charge and they refused. I even emailed CEO Andre Haddad, he was unresponsive and his customer service reps still refused, claiming they could find a comparable car - and when they sent them, they turned out to be more expensive. It's like using Lyft or Uber, but the driver doesn't show. I told Andre Haddad, what they're doing erodes customer confidence, but he was silent. Andre - your platform is only as good as the hosts on the site, and when the host cancels, you need to fix the issue or you will lose customers.