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Anonymous
Hello everyone! I do like like to leave negative feedback but I do not have a choice. I rented a full size van through Turo from July 19th to July 23rd. I told to them that I need a car for wedding event which is 250miles from my house. It was 8 of us plus lot of luggage. July 21st I realized gasoline tank was leaking. I called immediately to Turo and inform them about this situation. They sent someone from Towing company and took a van, and told me to call to the other rental company and take whatever that have it, and they would reimburse me money. I am still trying to to get me money back. But all the time some representatives from call center looking for excuses. I asked to to speak with the manager, and they told to me that manager do not answer on a phone. Turo put my family in danger situation, they promised to reimburse my expenses. Nothing happened. I would not recommend this company at all. It was my worst experience in my life with rental company. Edward Kim
1 year ago
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Turo has a 1.3 average rating from 1,099 reviews