EVERYTHING went wrong. Car Owner is a LIAR who filed a false damage claim. The company itself is all offshore when dealing with customer service. I have been disputing the false damage claim with pictures as proof of the false claim and they charged my credit card over 6000 dollars while also trying to make a claim with my insurance company. I cant get a straight answer and all employees speak terrible broken english....who can help with this kind of bad business? Why do we let foreign companies do business with us and not be accountable to any standards of ethics. NEVER AGAIN would I rent from this company! RUN!!!!!!